Stripe payment intent is not created and payment is Failed

Hi there @tarikbisevac ??

Stripe payment intent is not created and payment is Failed

Thanks for reaching out, let’s figure out why things are not lining up!

In order to investigate things further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then click the Copy for support button.?You can either paste it in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us (as it provides additional paste settings).

Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

If so, please select View and copy and paste them into your reply here.

Looking forward to hearing from you!

System report:
https://pastebin.com/mnMab4k0

In logs there isn’t any log that starts with ‘fatal-error’

Hi,

A payment could fail due to several reasons, for example, not enough funds, connection errors, etc.

When checking the error log, is there a Stripe entry? If so, please select Stripe, and share the error logs generated. That will help to take a closer look, thanks.

There are several Stripe error logs. I selected the most recent one, here it is: https://pastebin.com/t40KpJfT

Thanks for your help!

Hi there @tarikbisevac ??

There are several Stripe error logs. I selected the most recent one, here it is

Thanks for reaching back, with the error log.

I am going through the log file and I see declined card messages. Example:

1. [charge] => ch_3MH5K0AI6zQV4NIy1MEK5LQp
2. [code] => card_declined
3. [decline_code] => generic_decline
4. [doc_url] => https://stripe.com/docs/error-codes/card-declined
5. [message] => Your card was declined.

Also, it seems to be related with order number: 35833.

Feel free to get in touch with the user and ask if they can try with a different card.

I trust that points you in the right direction, but if you have more questions, let us know. We're happy to help.

Thank you on your answers, as I can see these error logs don’t have much data. Will probably write to Stripe customer support.

Thanks!

• This reply was modified 1 year, 11 months ago by tarikbisevac.