Stripe payment gateway is not working

I already tried to resolve it. I disable all plugins and test it but still it’s not working for me.

Hey @mayursorathiya,

When I look at your checkout page, there are a few console errors that may block the functionality of Stripe’s credit card form.

Aside from deactivating all plugins, did you also switch to a default theme (such as Storefront) to see if that solves the issue?

If you see that the issue still appears when your site is on a default theme and WooCommerce and Stripe are the only active plugins, let us know.

Hi @mayursorathiya!

Were you able to also temporarily switch themes to another default theme like Storefront, to see if the same happens? I am asking because the following console error appears on your site:

Uncaught ReferenceError: SmoothScroll is not defined at checkout:722

As for your site itself, I see no issues with SSL etc.

Please also provide us with your status report found under “WooCommerce > Status” page.

Cheers!

Hi @rynald0s

I disable all theme plugins and even themes also. Now, there is no console error but still, it’s not working.
But, when I change the theme then it’s working fine. How to resolve this issue with the existing theme?

### WordPress Environment ###

WordPress address (URL): https://bookings.mysail.team
Site address (URL): https://bookings.mysail.team
WC Version: 5.6.0
REST API Version: ? 5.6.0
WC Blocks Version: ? 5.5.1
Action Scheduler Version: ? 3.2.1
WC Admin Version: ? 2.5.1
Log Directory Writable: ?
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_AU
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.25 (Debian)
PHP Version: 7.3.30-1+0~20210826.87+debian9~1.gbpe56a7b
PHP Post Max Size: 500 MB
PHP Time Limit: 600
PHP Max Input Vars: 2500
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.6.51-log
Max Upload Size: 500 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: wp_
Total Database Size: 14.50MB
Database Data Size: 11.79MB
Database Index Size: 2.71MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wp_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_aioseo_posts: Data: 0.48MB + Index: 0.02MB + Engine InnoDB
wp_bv_fw_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_bv_ip_store: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_dokan_announcement: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_delivery_time: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dokan_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dokan_refund: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_shipping_tracking: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_dokan_shipping_zone_locations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_vendor_balance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_dokan_withdraw: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 3.03MB + Index: 0.08MB + Engine InnoDB
wp_postmeta: Data: 2.02MB + Index: 0.42MB + Engine InnoDB
wp_posts: Data: 4.36MB + Index: 0.06MB + Engine InnoDB
wp_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.13MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_booking_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wemail_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_indexable: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

acf-field: 13
acf-field-group: 5
attachment: 44
custom_css: 1
customize_changeset: 10
kc-section: 1
nav_menu_item: 4
page: 50
post: 2
product: 2
revision: 146
shop_order: 61
tokoo-testimonials: 4
viwec_template: 14

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (24) ###

Gravity Forms: by Gravity Forms – 2.5.10
All-in-One WP Migration With Import: by ServMask – 6.77
Advanced Custom Fields: by Delicious Brains – 5.10.2
Dokan: by weDevs – 3.2.11
Dokan Pro: by weDevs – 3.3.6
Email Template Customizer for WooCommerce: by VillaTheme – 1.0.4.5
301 Redirects: by WebFactory Ltd – 2.70
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.18.0
Gravity Forms SendGrid Add-On: by Gravity Forms – 1.5
KingComposer: by King-Theme – 2.9.6
MalCare Security - Free Malware Scanner, Protection & Security for WordPress: by MalCare Security – 4.63
Multimarket Addons: by tokomoo – 0.1.0
One Click Demo Import: by OCDI – 3.0.2
One User Avatar: by One Designs – 2.3.6
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
SMK Sidebar Generator: by Andrew Surdu – 3.4.3
SVG Support: by Benbodhi – 2.3.19
Tokoo Vitamins: by alispx – 6.5.2
User Switching: by John Blackbourn & contributors – 1.5.7
weMail - Email Marketing Simplified With WordPress: by weDevs – 1.6.1
WooCommerce Conversion Tracking: by weDevs – 2.0.8
WooCommerce Stripe Gateway: by WooCommerce – 5.4.1
WooCommerce: by Automattic – 5.6.0
Yoast SEO: by Team Yoast – 17.1

### Inactive Plugins (1) ###

Breeze: by Cloudways – 1.2.5

### Settings ###

API Enabled: –
Force SSL: –
Currency: AUD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: booking (booking)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: ? Page visibility should be public
Cart: #7 - /cart
Checkout: #8 - /checkout
My account: #9 - /my-account
Terms and conditions: #1101 - /legal-stuff

### Theme ###

Name: Multimarket Child
Version: 1.0.0
Author URL: https://tokomoo.com/
Child Theme: ?
Parent Theme Name: Multimarket
Parent Theme Version: 1.1.7
Parent Theme Author URL: https://tokomoo.com
WooCommerce Support: ?

### Templates ###

Overrides: multimarket-child/woocommerce/archive-product.php
multimarket-child/woocommerce/cart/cart-totals.php
multimarket-child/woocommerce/cart/cross-sells.php
multimarket-child/woocommerce/cart/mini-cart.php
multimarket-child/woocommerce/checkout/form-billing.php
multimarket-child/woocommerce/checkout/form-checkout.php
multimarket-child/woocommerce/content-product.php
multimarket-child/woocommerce/content-single-product.php
multimarket-child/woocommerce/content-widget-product.php
multimarket-child/woocommerce/global/wrapper-end.php
multimarket-child/woocommerce/global/wrapper-start.php
multimarket-child/woocommerce/loop/add-to-cart.php
multimarket-child/woocommerce/loop/loop-end.php
multimarket-child/woocommerce/loop/loop-start.php
multimarket-child/woocommerce/loop/no-products-found.php
multimarket-child/woocommerce/loop/orderby.php
multimarket-child/woocommerce/loop/pagination.php
multimarket-child/woocommerce/loop/price.php
multimarket-child/woocommerce/myaccount/form-login.php
multimarket-child/woocommerce/myaccount/orders.php
multimarket-child/woocommerce/product-searchform.php
multimarket-child/woocommerce/single-product/product-attributes.php
multimarket-child/woocommerce/single-product/product-image.php
multimarket-child/woocommerce/single-product/product-thumbnails.php
multimarket-child/woocommerce/single-product/related.php
multimarket-child/woocommerce/single-product/tabs/additional-information.php
multimarket-child/woocommerce/single-product/tabs/description.php
multimarket-child/woocommerce/single-product/tabs/tabs.php
multimarket-child/woocommerce/single-product/up-sells.php
multimarket-child/woocommerce/single-product-reviews.php
multimarket-child/woocommerce/single-product.php
multimarket-child/woocommerce/content-product_cat.php

### Action Scheduler ###

Complete: 93
Oldest: 2021-08-16 06:38:19 +0000
Newest: 2021-09-15 06:52:08 +0000

Pending: 2
Oldest: 2021-09-15 17:00:04 +0000
Newest: 2021-09-15 17:00:04 +0000

### Status report information ###

Generated at: 2021-09-15 16:56:22 +10:00

Hi @mayursorathiya ??

Thanks for the update! I am glad to hear that it works fine when you change your Theme.

In a case like this, I suggest that you get in touch with the author of the Multimarket Theme since it seems to be conflicting with Stripe (it is also overriding many WooCommerce templates). They would be able to fix the problem and possibly provide you with a temporary fix so that you can continue using the Theme.

I hope that this helps ??

Hi,

We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to proceed as advised by @joashrajin.

If you have further questions, please feel free to open a new topic.

Thanks.