Stripe Payment Field displaying text for recurring payments

Hi @praetor09634

I hope you are doing well today.

This issue was fixed in previous version 1.38.2. Are you using current version or still ourdated one?

Kind Regards,
Kris

Hi Kris, I am using version 1.39.3, I found the bug, when I choose my currency RON, if I use USD the text is not displayed. Thank you.

And with USD I still get In stripe Transactions one Success Payment with desired amount and another 1$ Incomplete payment. But anyway I need to use RON currency

Hello @praetor09634

When using the new Stripe field with dynamic payments, incomplete transactions are intentionally created due to certain limitations in how payment intents are generated for these dynamic payment methods. This applies specifically to card payments:

for Card only – it shouldn’t create payment intents at all;
for Dynamic payment methods – it shouldn’t duplicate creating the same payment intent. It means it will still create some Incomplete transactions (we need it to display relevant payment methods) but won’t create duplicated payment intent.

For the initial issue if you are using the latest version and still encounter that message, please export your form and share it here using free online storage like google drive so we can take a closer look and run some tests.
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

Kind Regards,
Amin

Hi, thank you for explaining the situation with incomplete transactions. This is the form, I use Cards Only Option and RON Currency. Thank you. https://drive.google.com/file/d/1RXmrBXYLrXw9UdTIVDUMsWXOpmWeceEG/view?usp=sharing

I don’t know if I should start a new thread but, I went live and even in Test mode Payment Description, Send payment Receipt, and Metadatas are sent to Stripe but Billing Details are not sent, I don’t get any billing details in Stripe Transactions. I already had one customer and he kinda complained that the payment went thru without 3D secure notice and I think that it is because the phone number is not sent to Stripe?

Hi @praetor09634

Thank you for the form.

I tried to replicate it, but it worked well https://monosnap.com/file/mDDeJGR9HMy4iM0pMMyAUK95BFAvqK

I also set the VPN to different countries to ensure it would get multiple locations.

Could you try to remove and add the field and see if it makes any difference?

About the customer details, there is a known issue, and the fix is coming on Forminator 1.40, a temporary solution is by using the “Meta Data” in the Stripe field > Settings.

But the 1.40 should be coming soon.

Best Regards
Patrick Freitas

Thank you for investigating this. I have tried that but with no result, anyway it looks like the problem it is on my end, I switched to Dynamic and the text is not displayed anymore. Not taking into account the incomplete transactions in Stripe which i decided to just ignore I am happy with the Form. I added the metadata for the moment, and it is nice to know that you work on this issue. Thank you for your patience and help.

• This reply was modified 1 week, 2 days ago by praetor09634.