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Resolved nigeltwofish
(@nigeltwofish)

6 years, 10 months ago

Hi,
We are using your plug-in now and its working really smoothly.
However this morning I had an email with the subject “Stripe Payments Error”, and the contents of the email was
“Following error occured during payment processing:

Your card was declined.”

Can you tell me if this from the plug-in or Stripe?
Do you know if the customer been notified, or did they get the successful transaction message and redirection to the checkout results page?
I have checked both your plugin and website and cannot find any info on how failed transactions are handled, can you direct me to the relevant info please?
Thx alot!

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter nigeltwofish
(@nigeltwofish)

6 years, 10 months ago
Hi,
I just found the info!!
Its here if anyone else needs it – https://stripe-plugins.com/customize-the-thank-page-message-of-stripe-payments-plugin/
Can you tell me how I can test the error message? Is there a test card number that will result in showing the error message?
- This reply was modified 6 years, 10 months ago by nigeltwofish.
- This reply was modified 6 years, 10 months ago by nigeltwofish.
Plugin Support mbrsolution
(@mbrsolution)

6 years, 10 months ago

Hi, please check the following documentation.

Thank you

Thread Starter nigeltwofish
(@nigeltwofish)

6 years, 10 months ago

Thanks, I found this already, same as the link above.
Problem is that it does not test the error message handling of the plugin, any info how I can do this?

Plugin Contributor Alexander C.
(@alexanderfoxc)

6 years, 10 months ago

Hi.

If you’re using default checkout (thank you) page, the error will be displayed to the customer. If you want to create your own thank you page, you have to follow the instructions provided in the documentation link.

If you want to test how the payments are handling, you should enable test mode and refer to this documentation from Stripe: https://stripe.com/docs/testing . For example, if you wanna test various errors handling, you might wanna refer to this section: https://stripe.com/docs/testing#cards-responses

Thread Starter nigeltwofish
(@nigeltwofish)

6 years, 10 months ago

Excellent thanks, thats what I needed!

Viewing 5 replies - 1 through 5 (of 5 total)

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