Stripe payment – An error occurred, please try again later

  • Resolved 2ndbeeston

    (@2ndbeeston)


    2 years, 8 months ago

    I have not had issues before with pages that take payments.

    I have the relevant Stripe keys entered.

    This page is very slightly more complicated by including a calculation to create a value that includes transaction fees.

    Could the act of calculating a value from the donation create a non-numeric value that won’t parse to to Stripe succesfully?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter 2ndbeeston

    (@2ndbeeston)

    I have made a copy of the form that uses an inputted value rather than the one that is calculated from the inputted and multiplied to get a value to cover trnsactions fees.
    How do I make a calculation that provides an acceptable figure for Stripe transaction?

    Hey, I’m not the plugin author, but I discovered this error happens on submission when running on Php 8.1. However, on 7.4 it works normally. Just in case that’s your issue too.

    Thread Starter 2ndbeeston

    (@2ndbeeston)

    @jenwebdev thanks for this.
    This site is running on PHP version 7.4.30.
    Is there a way to get support for what seems to be a fundamental problem?
    This does need addressing quite promptly. Not urgent yet, but will become urgent.

    Plugin Author EDGARROJAS

    (@edgarrojas)

    Hello!

    Could you create a support ticket here please? https://smartforms.rednao.com/contactme/ In this forum i am only allowed to answer questions regarding the free version.

    Regards!

    Thread Starter 2ndbeeston

    (@2ndbeeston)

    Hi EDGARROJAS

    I am currently having difficulty getting into my account to open a ticket.

    Am currently away from home and only have phone with me which has limited info.

    I cannot recall which email account i used for account with you. Have tried password resets on ones i commonly use.

    Are you able to send me which email account i used?

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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