Stripe not Working with plugin

Hi @marie911,

Perhaps a script related to the checkout is being detected by the Cookie Blocker and therefore blocked, which affects the checkout.

You can determine whether that might be the case by disabling active Integrations one-by-one under Complianz > Integrations until the behavior is resolved. If it starts working after disabling a specific Integration, you’ll know that it was related.

But if you provide an URL to your site, we can also check if that might be the case here (and if so, which integration could be the culprit here).

Kind regards, Jarno

Hi @marie911,

Any updates? We would be glad to take a look and provide further assistance if we can see this behavior occur on your website.

Let us know if we can help!

Kind regards, Jarno

Hi there,

Is it possible for you to contact me by email and I will give you credentials ?

Thanks,

Marie

Hi @marie911,

Please make sure not to discuss or share any sort of credentials on these forums, as this is prohibited per the WordPress Forum Guidelines.

We would be glad to take a look at this behavior on your site though, you can share the URL to your site privately by sending an e-mail to: support(at)complianz.io.

And if you additionally attach the steps we need to take to replicate the issue on your site, that would help a lot.

Kind regards, Jarno

Hi @marie911 and community,

This was resolved via our support inbox. The user had the Facebook integration enabled to block Facebook related scripts on their site, but the checkout script relied on this Facebook script to be loaded; which caused the issue to occur when Facebook was blocked prior to consent.

Allowing Facebook to load by disabling the Facebook integration therefore resolved the issue.

Kind regards, Jarno