Stripe not working on mobile device since latest update

  • Resolved steveone86

    (@steveone86)


    6 years, 10 months ago

    Hello

    I recently updated to the latest version and did not notice it was a big update. As i was testing my website I noticed that stripe does not work on mobile devices (iphone 6). There is no ability to enter in the card details. I also tried selecting “enable stripe checkout” and when I click on continue payment it says “Payment processing failed” this only happens on mobile device.

    Here is a screenshot of error https://drive.google.com/file/d/1-R7BiaK4jCs-hrm40uJ4QE7KP5s-juHV/view?usp=sharing

    Any ideas whats wrong?

    Thanks for the help

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter steveone86

    (@steveone86)

    Also I tried removing all custom css and problem still persist. so it is not a design issue

    Just for your information: works here with a few plugins and the standard wordpress theme.

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @steveone86

    > As i was testing my website I noticed that stripe does not work on mobile devices (iphone 6). There is no ability to enter in the card details

    Have you managed to resolve this now? I’ve tested on an iPhone 6 using Chrome and Safari, both allow me to go into the card details fields.

    > I also tried selecting “enable stripe checkout” and when I click on continue payment it says “Payment processing failed” this only happens on mobile device.

    Is there anything in your Stripe logs on your site about this?

    Thanks

    Hello, this happened to me too. These are the logs:

    01-09-2018 @ 23:11:42 – ====Start Log====
    Error: Payment processing failed. Please retry.
    ====End Log====

    01-09-2018 @ 23:12:26 – ====Start Log====
    Error: Payment processing failed. Please retry.
    ====End Log====

    It just fails for some reason.

    These are screenshots : https://imgur.com/a/JNQeU

    Hello again, I disabled a plugin that changes the layout of the checkout page. The checkout is now working. However, when you are adding payment method, it asks you to accept terms and conditions, meanwhile there are no terms and conditions for you to accept.

    Plugin Support Praveen a11n

    (@spraveenitpro)

    Automattic Happiness Engineer

    Hi @jhart1595,

    >However, when you are adding payment method, it asks you to accept terms and conditions, meanwhile there are no terms and conditions for you to accept.

    Does it look like this https://cld.wthms.co/AoLhJx ? if not is it possible to get a screenshot of this so that I can check this for you?

    Cheers!

    • This reply was modified 6 years, 10 months ago by Praveen a11n.
    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @jhart1595 & others

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 7 replies - 1 through 7 (of 7 total)
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