Stripe not visible on cart

Hi there @marcoqwerty,

Thanks for reaching out!

I’m not able to recreate the same issue on my test site. This kind of problem is usually caused by either a conflict with your theme or with another plugin.
?
The best way to determine this is to:

• Temporarily switch your theme to Storefront
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

Cheers!

Thank yu for the reply.

Did you made a test? maybe you can help me out by reach some info from the console tool, because as i test before the STRIPE section it will be visible at the beginning, but after disappear when the page finally loading.

Thank you for any kind of direction or help.

I tried to reproduce the issue as well, and I could *not* see the Stripe credit card form at all. I would suggest conflict testing as my colleague above describes. My feeling is that our Stripe gateway is conflicting with some other plugin you have, or your theme.

Also, could you please share a copy of your site’s System Status too? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?Once you’ve done that, paste it here in your response.

### WordPress Environment ###

WordPress address (URL): https://www.dammos.com
Site address (URL): https://www.dammos.com
WC Version: 4.6.0
REST API Version: ? 4.6.0
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.1
Log Directory Writable: ?
WP Version: 5.5.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.10
PHP Post Max Size: 100 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.72.0
OpenSSL/1.0.2k-fips

SUHOSIN Installed: –
MySQL Version: 5.6.46-86.2-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.0
WC Database Prefix: wp991_
Total Database Size: 69.93MB
Database Data Size: 51.89MB
Database Index Size: 18.04MB
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wp991_yoast_indexable: Data: 1.20MB + Index: 0.15MB + Engine MyISAM
wp991_yoast_indexable_hierarchy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp991_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp991_yoast_primary_term: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp991_yoast_seo_links: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wp991_yoast_seo_meta: Data: 0.74MB + Index: 0.84MB + Engine MyISAM

### Post Type Counts ###

anps_pricing: 52
attachment: 1542
bookable_resource: 1
custom_css: 1
dflip: 15
efbl_skins: 6
fat-calendar: 1
fat-event: 1
fat-event-booking: 1
footer_banner: 10
jetpack_migration: 2
mif_skins: 2
nav_menu_item: 41
newsletter: 6
oembed_cache: 12
option-tree: 1
page: 42
portfolio: 28
post: 22
postman_sent_mail: 193
product: 62
product_variation: 132
revision: 932
sb_posts: 1
sb_themes: 10
shop_coupon: 3
shop_order: 3
sln_attendant: 3
sln_service: 14
super_form: 5
team: 9
tribe_wooticket: 1
wafs: 6
wc_booking: 1
wdi_instagram: 1
woo_mb_template: 34
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (61) ###

WPML Multilingual CMS: by OnTheGoSystems – 4.3.12
Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.4 – Installed version not tested with active version of WooCommerce 4.6.0
AJAX Search for WooCommerce: by Damian Góra – 1.7.2 – Installed version not tested with active version of WooCommerce 4.6.0
Anps Theme plugin: by Anpsthemes – 1.0.6
Async JavaScript: by Frank Goossens (futtta) – 2.20.03.01
Bookly Collaborative Services (Add-on): by Bookly – 1.9
Bookly Coupons (Add-on): by Bookly – 2.5
Bookly Custom Fields (Add-on): by Bookly – 1.9
Bookly Locations (Add-on): by Bookly – 3.3
Bookly Packages (Add-on): by Bookly – 3.4
Bookly Pro (Add-on): by Bookly – 3.0
Bookly Ratings (Add-on): by Bookly – 2.0
Bookly Service Extras (Add-on): by Bookly – 3.1
Bookly Special Days (Add-on): by Bookly – 3.7
Bookly Stripe (Add-on): by Bookly – 2.6
Bookly: by Bookly – 18.8
Classic Editor: by WordPress Contributors – 1.6
Contact Form 7 Multilingual: by OnTheGoSystems – 1.0.2
Contact Form 7: by Takayuki Miyoshi – 5.2.2
dflip: by Deepak Ghimire – 1.4.31
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.6
Envato Market: by Envato – 2.0.5
FAT Event: by Roninwp – 4.3
Favicon by RealFaviconGenerator: by Philippe Bernard – 1.3.18
Font Awesome: by Font Awesome – 4.0.0-rc20
Hide Default WooCommerce Category: by Caleb Burks – 1.0.0 – Installed version not tested with active version of WooCommerce 4.6.0
WPBakery Page Builder: by Michael M – WPBakery.com – 6.4.1
Loco Translate: by Tim Whitlock – 2.4.3
Mailster reCaptcha: by EverPress – 1.6
Mailster for WooCommerce: by EverPress – 1.4 – Installed version not tested with active version of WooCommerce 4.6.0
Mailster – Email Newsletter Plugin for WordPress: by EverPress – 2.4.14
Multilingual Tools: by WPML Compatibility Team – 1.2
PayPal for WooCommerce: by Angell EYE – 1.5.7 – Installed version not tested with active version of WooCommerce 4.6.0
PixelYourSite Pinterest: by PixelYourSite – 2.0.15 – Installed version not tested with active version of WooCommerce 4.6.0
PixelYourSite: by PixelYourSite – 7.2.0 – Installed version not tested with active version of WooCommerce 4.6.0
Post SMTP: by Yehuda Hassine – 2.0.15
Slider Revolution: by ThemePunch – 6.2.23
Webcraftic Robin image optimizer: by Webcraftic – 1.4.6
Rank Math SEO: by Rank Math – 1.0.49
Super Socializer: by Team Heateor – 7.13.2
SVG Support: by Benbodhi – 2.3.18
User Menus: by Code Atlantic – 1.2.4
WC Cancel Order: by Vikram S – 3.0 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Orders Progress bar: by AppKnitters Co. – 1.5.0 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Installed version not tested with active version of WooCommerce 4.6.0
WooSwatches – Woocommerce Color or Image Variation Swatches: by woomatrix – 2.5.2 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Checkout Fields & Fees: by Lagudi Domenico – 6.1 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Stripe Gateway: by WooCommerce – 4.5.3 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Multilingual: by OnTheGoSystems – 4.8.0 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.7.0
WooCommerce PDF Invoices & Packing Slips Professional: by Ewout Fernhout – 2.2.14 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce PDF Invoices & Packing Slips Premium Templates: by Ewout Fernhout – 2.6.2 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Product Add-ons: by WooThemes – 2.7.19 (update to version 3.1.0 is available) – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Shipping & Tax: by Automattic – 1.25.0 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce Thank You Page Customizer Premium: by VillaTheme – 1.0.3 – Installed version not tested with active version of WooCommerce 4.6.0
WooCommerce: by Automattic – 4.6.0
WooCommerce Email Customizer with Drag and Drop Email Builder: by Flycart Technologies LLP – 1.5.7 – Installed version not tested with active version of WooCommerce 4.6.0
WP Fastest Cache: by Emre Vona – 0.9.1.1
WPML CMS Nav: by OnTheGoSystems – 1.5.2
WPML String Translation: by OnTheGoSystems – 3.0.9
WPML Translation Management: by OnTheGoSystems – 2.9.6

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: booking (booking)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #19 – /shop/
Cart: #1050 – /cart/
Checkout: #1051 – /checkout/
My account: ? Page does not contain the shortcode.
Terms and conditions: #1616 – /term-and-conditions/

### Theme ###

Name: Hairdresser Child Theme
Version: 1.0.0
Author URL: https://themeforest.net/user/Anps/portfolio
Child Theme: ?
Parent Theme Name: Hairdresser
Parent Theme Version: 2.0.5
Parent Theme Author URL: https://themeforest.net/user/Anps/portfolio
WooCommerce Support: ?

### Templates ###

Overrides: hairdresser/woocommerce/cart/cart-empty.php
hairdresser/woocommerce/cart/cart-totals.php
hairdresser/woocommerce/cart/cart.php
hairdresser/woocommerce/cart/mini-cart.php
hairdresser/woocommerce/checkout/form-checkout.php
hairdresser/woocommerce/content-product.php
hairdresser/woocommerce/content-product_cat.php
hairdresser/woocommerce/content-single-product.php
hairdresser/woocommerce/global/breadcrumb.php
hairdresser/woocommerce/global/quantity-input.php
hairdresser/woocommerce/global/wrapper-end.php
hairdresser/woocommerce/global/wrapper-start.php
hairdresser/woocommerce/loop/pagination.php
hairdresser/woocommerce/myaccount/form-login.php
hairdresser/woocommerce/myaccount/my-account.php
hairdresser/woocommerce/myaccount/navigation.php
hairdresser/woocommerce/myaccount/orders.php
hairdresser/woocommerce/myaccount/payment-methods.php
hairdresser/woocommerce/notices/error.php
hairdresser/woocommerce/notices/notice.php
hairdresser/woocommerce/notices/success.php
hairdresser/woocommerce/single-product/related.php
hairdresser/woocommerce/single-product/review.php
hairdresser/woocommerce/single-product.php

### Action Scheduler ###

Complete: 175
Oldest: 2020-09-18 09:05:33 +0000
Newest: 2020-10-15 14:52:17 +0000

Failed: 1
Oldest: 2019-04-15 16:21:58 +0000
Newest: 2019-04-15 16:21:58 +0000

Pending: 2
Oldest: 2020-10-16 09:19:52 +0000
Newest: 2020-10-19 00:04:11 +0000

`

Thank you! the form appear when you add a product and after move to the cart.

But i will try to deactivate all the plugins and switch the theme, just in case, if you find something of weird let me know!

I appreciate a lot your help!

Hi there @marcoqwerty,

Thanks for getting back to us!

I couldn’t replicate the same issue on my test site with the same version of the plugin: WooCommerce Stripe Gateway: by WooCommerce – 4.5.3

Based on your System Status, I’d start the conflict test by switching your theme since you do have cart and checkout template overrides that can come into play here:

Overrides: hairdresser/woocommerce/cart/cart-empty.php
hairdresser/woocommerce/cart/cart-totals.php
hairdresser/woocommerce/cart/cart.php
hairdresser/woocommerce/cart/mini-cart.php
hairdresser/woocommerce/checkout/form-checkout.php

Please let us know how that goes!

I switch the theme to STOREFRONT as suggested but i continue to dont see the price on the cart.

I also deactivated all the plugin woocommerce related and leaving only active WOOCOMMERCE and STRIPE.

Hi there @marcoqwerty,

Thanks for getting back to me.

I do see Stripe form on your checkout page now:

Link to image: https://d.pr/i/ksn6aG

The new issue is that you don’t see prices in your cart and checkout page, is that right? I do see the same:

Link to image: https://d.pr/i/kWYU4N

Those products do have prices and they’re shown in the mini-cart:

Full Size: https://d.pr/i/datdo5

Did I get it right that you see that same with Storefront and only WooCommerce enabled? Can you please share a screenshot of it after the full conflict test?

Cheers!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

– Joey