Stripe not restock refunded items in my WooCommerce store through the Stripe Plu

  • Resolved tonycreative

    (@tonycreative)


    1 year, 6 months ago

    Stripe not restock refunded items in my WooCommerce store through the Stripe Plugin.

    Stripe is only receiving the payment data that passes through the platform’s end from my Woo store to Stripe. When a payment is refunded or cancelled, your items or products are not restocked on my WooCommerce webstore.

    Can I set up my products in Stripe and sync between the Stripe account and my Store (WooCommerce) Account?

    When someone is refunded, it keeps counting against my inventory as purchased, and it’s messing up my stock count. Is there a way to Automatically Restore Stock Levels After Refunds or cancellations? I had several cancellations today, and it was causing my event to loo SOLD OUT, when it is not sold out. Restock when refunding order does not work at all. When an Order is Cancelled or Refunded, is There a Way to Have the Stock Level Restored Automatically for Your WooCommerce Store?

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @tonycreative

    Thanks for reaching out!

    I understand that you’re experiencing issues with restocking refunded items in your WooCommerce store through the Stripe plugin.

    I replicated the scenario on my personal site running on the default Storefront theme, however, I am unable to reproduce the issue on my end.

    As you can see on the Order Notes below, the stock quantity was reduced from 100 - 83 when I purchased the product. When I refunded it using Stripe, the stock increased back to 100.

    As a first step, can you please share with us how are you refunding the orders on your site for us to check this further?

    If a screenshot would be helpful, I’d recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Meanwhile, it looks like a third-party plugin or your theme might be causing the conflict here.

    For us to investigate this further, can you please try to switch to the default Storefront theme and only WooCommerce and Stripe plugins are enabled, create a test order using Stripe Test Mode, refund it following this instruction and see if the stock quantity of the product increased afterwards?

    If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

    If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

    If this did not resolve the issue, please share your System Status Report, that will help us further troubleshoot.

    You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Let us know how it goes!

    Hi,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Best.

Viewing 2 replies - 1 through 2 (of 2 total)
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