Stripe not generating field for debit card details

  • Resolved jetk

    (@jetk)


    2 years, 7 months ago

    I’ve contacted stripe to resolve this issue but they said it’s a problem with wordpress. I’ve tried looking for a plugin conflict and clearing cache but I’m still having this issue.

    card detail fields aren’t generated when the debit card option is selected.

    However I’m also using stripe for charitable and it works there. https://tobebookfair.org/donations/

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello,

    Do you have multiple Stripe plugins active on your site? To get a better understanding, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter jetk

    (@jetk)

    
### WordPress Environment ###

WordPress address (URL): https://tobebookfair.org
Site address (URL): https://tobebookfair.org
WC Version: 6.4.0
REST API Version: ? 6.4.0
WC Blocks Version: ? 7.3.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1n-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.3.1
WC Database Prefix: yhp_
Total Database Size: 28.83MB
Database Data Size: 24.62MB
Database Index Size: 4.21MB
yhp_woocommerce_sessions: Data: 0.30MB + Index: 0.02MB + Engine InnoDB
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yhp_yoast_indexable: Data: 0.20MB + Index: 0.09MB + Engine InnoDB
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### Post Type Counts ###

attachment: 171
campaign: 2
custom_css: 2
customize_changeset: 1
donation: 8
give_forms: 1
give_payment: 1
mailpoet_page: 1
nav_menu_item: 10
page: 27
product: 78
revision: 123
shop_coupon: 2
shop_order: 1
wp_block: 6
wp_global_styles: 2
wpforms: 3

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (27) ###

All in One SEO: by All in One SEO Team – 4.1.10
Charitable - Stripe Payment Gateway: by WPCharitable – 1.4.14
Charitable: by WP Charitable – 1.6.59
Envira Gallery Lite: by Envira Gallery Team – 1.8.4.2
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.5.0
Jetpack: by Automattic – 10.8
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.9.22
MailPoet 3 (New): by MailPoet – 3.87.0
Image optimization service by Optimole: by Optimole – 3.3.5
Gutenberg Blocks and Template Library by Otter: by ThemeIsle – 2.0.1
PDF Embedder: by WP PDF Embedder Team – 4.6.4
SiteGround Optimizer: by SiteGround – 7.0.9
SiteGround Security: by SiteGround – 1.2.7
Trustpilot-reviews: by Trustpilot – 2.5.901
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.22.11

Woo Align Buttons: by 320up – 3.6.7
WooCommerce Blocks: by Automattic – 7.3.0
Payment Plugins for Stripe WooCommerce: by Payment Plugins
[email protected] – 3.3.19

WooCommerce Stripe Gateway: by WooCommerce – 6.3.0
WooCommerce Payments: by Automattic – 3.9.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.25
WooCommerce: by Automattic – 6.4.0
StoreCustomizer: by Kaira – 2.3.9
Wordfence Security: by Wordfence – 7.5.9
WordPress Importer: by wordpressdotorg – 0.7
SiteGround Central: by SiteGround – 2.0.4
Smush: by WPMU DEV – 3.9.5

### Inactive Plugins (0) ###

### Settings ###

API Enabled: ?
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #584 - /shop/
Cart: #14 - /electronics-store-cart/
Checkout: #759 - /checkout/
My account: #16 - /electronics-store-my-account/
Terms and conditions: ? Page visibility should be public

### Theme ###

Name: Dyad 2
Version: 2.0.10
Author URL: https://wordpress.com/themes
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooCommerce Payments ###

Version: 3.9.3
Connected to WPCOM: No
Blog ID: -
Account ID: -

### Action Scheduler ###

Complete: 612
Oldest: 2022-03-15 11:50:58 +0000
Newest: 2022-04-13 15:05:43 +0000

Pending: 5
Oldest: 2022-04-13 15:20:42 +0000
Newest: 2022-04-14 14:35:52 +0000

### Status report information ###

Generated at: 2022-04-13 15:13:28 +00:00
    Thread Starter jetk

    (@jetk)

    resolved

    Hi @jetk

    It is great that you were able to find a way forward.

    Since the issue is resolved, I’m closing this thread. Feel free to create a new one if you have further questions.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Stripe not generating field for debit card details’ is closed to new replies.