Stripe new order is created after failed payment

  • When using stripe to handle payments and it fails, this then creates a new order with the same item instead of retrying on existing order. With this I am losing custom added items like giftcard. Is this default woocommerce behaviour?

Viewing 1 replies (of 1 total)

  • Hi @monocodejose

    Thank you for reaching out — we’re happy to help!

    From what I gather, when payment fails for an order, a new order is created at your store.

    a new order with the same item instead of retrying on existing order. With this I am losing custom added items like giftcard

    Let’s start with clarifying what type of products we are talking about. Simple, or variable, for example, or otherwise?

    Moreover, did you already have a chance to test with a different payment gateway (other than Stripe), and see if the issue persists, or otherwise?

    Does it happen every single time, by the way, or sometimes?

    We look forward to your response. In the meantime, please let us know if you have any further questions or concerns.

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.