Stripe live mode is causing double emails

Adding to what Adnan already mentioned, in the order notes the “Order status changed from Pending payment to Processing.” note and the “Stripe charge complete” note is also added twice. Screenshot here: https://d.pr/i/PCcpN2

We have tried disabling plugins and testing on the theme “Twenty Twenty-One”.

Hello everyone,

Sorry to hear about this error. This is odd.

I understand you tested the issue by switching your theme to Twenty Twenty-One, may I ask can you run a conflict test but switching the theme to Storefront? More info is below:
?
https://docs.woocommerce.com/document/how-to-test-for-conflicts

If this does not make a difference, can you provide us with the following information?

Share a copy of your site’s System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if any).

Thanks.

@ihereira Should I share all this information here in public thread?

Hi @hiddenpearls

We understand. You can redact any sensitive information, many users just redact their website URL from the report, you can also redact any personal information if providing Stripe logs.

Thank you.

Hi there,

It’s been a while since we last heard back from you. I’m going to mark this thread as resolved.

Hopefully, you were able to find a way forward with the issue – we’ll be here if and/or when you are ready to continue.

Dear @hiddenpearls @hamzawpb did you eventually find a solution for the issue?

The thing is that my project has the same issue.

• This reply was modified 2 years, 1 month ago by daniyar17.

Hi @daniyar17

I understand that you are facing the same issue on your site.

Since you’re not the person who originally started this topic then, per the forum guidelines, would you please start your own topic?

We’ll be more than happy to help there ??