Stripe issue due to 3d-secure

  • Resolved nicola1008

    (@nicola1008)


    5 years, 7 months ago

    Hi,

    Some of my customers can’t valid their order by using for example a Maestro credit card because in the new version of this plugin the 3d-secure check is missing.

    I’ve read a previous post and the conclusion is that I have to active Stripe Radar for Fraud Teams (that it’s not free). So… I have to pay to have a featured that was free until some month ago?

    How can I solve this? Why you have removed the 3d-secure option?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    Hi there!

    The basic Radar features, including 3DS is free. Stripe does have advanced features are an up-charge that are optional to use.

    Thread Starter nicola1008

    (@nicola1008)

    Thanks to reply me Melinda.

    So… why some of my customer can’t pay with their Maestro card?

    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    You do have to turn on the Radar features within your Stripe account.

    If you have confirmed that you have done that and it still doesn’t work. Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there.

    Thread Starter nicola1008

    (@nicola1008)

    The radar functions should be active by default.

    Hi @nicola1008,

    The radar functions should be active by default.

    They were removed in Stripe ver. 4.2. You’ll see from the Stripe changelog that when the 3D Secure settings were removed in 4.2.0, Stripe Radar was to take its place.

    Stripe Radar is supported by the plugin and there’s no setup required. However, there’s a specific feature within Stripe Radar, called chargeback protection service, and that requires an integration with Stripe’s new “Checkout to utilize it. The WooCommerce Stripe plugin does not currently integrate with the new Checkout, and there’s no real ETA at the moment in terms of when we will integrate, therefore it is not on there. Stripe is planning to expand Chargeback Protection Service beyond the new checkout in the future.

    If you have further questions, please connect with Stripe.

    Plugin Support melinda a11n

    (@melindahelt)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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