Stripe – Incomplete & Wrong Payment Totals

  • Hi All,

    Just to advise that we have been having problems with the Stripe element for payment processing.

    We have the new version (ocs) on some of our forms, but when the payment method is selected as ApplePay, the amount reverts to ￡1, regarless of any options or quantities chosen. I have chatted to Stripe support and they advise that there is a problem with the Forminator API call. Paste message from the Stripe Tech:

    Yeah so the it would just be changing the api calls they send to Stripe.
    The price in Forminator is 100 pence which changing the value to
    1000pence would fix it

    I think there might be a bit more than just the above as any payment value be it ￡10 or ￡24 always shows as ￡1. So whilst this makes sense for a single ￡10 transaction, it doesn’t when the value is ￡20 as it still shows ￡1.

    Additionally, if the customer then decides to pay, it then takes the full amount which is quite troubling seeing as we are telling the customer (wrongly) that the product is ￡1 then taking a lot more after they confirm the price.

    Additionally, our Stripe page is littered with ￡1 incomplete references which makes troubleshooting quite difficult.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @stewartmartin

    Hope you are doing well today.

    Can you please export the form and share it with us using a third-party storage like Google Drive or Pastebin?

    Part of your issue is expected since using dynamic payment, we create an incomplete 1$ transaction but the user should not see that one-dollar payment.
    https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    Kind Regards
    Amin

    Thread Starter Wordpress Bob

    (@stewartmartin)

    Hi Amin,

    Form export is here with burn: https://pastebin.com/7sd4YEUH

    This form for example allows you to enter a event, or multiple events, so the fees can be variable from ￡10 and upwards. When the user pays by card (entering details manually) it works fine, if the user chooses ApplePay, the total pops up as ‘￡1’ asking the user to double tap the power button to confirm regardless of the value the order value, but then bills the client the total amount. So it looks like the ￡1 incomplete value is being passed to the front end.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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