Stripe Gateway not connecting to Woocommerce

Hi @sundezine,

Thanks for reaching out.

I understand you’re experiencing issues with setting up Stripe, and you’ve already tried some basic troubleshooting steps, such as disabling plugins, but the issue persists.

Please share with us a screen recording of how it behaves when you click on the option to finish setup? in the meantime, please share with us your system status report so that we can have a better understanding of how your site is setup. You can find it via WooCommerce > Status > Get system report > Copy for support.

Looking forward to your reply.

Hi thanks for reaching out. Here is a copy of the report. sending the SR next.

` WordPress Environment

WordPress address (URL): https://kingdomworldtoday.com
Site address (URL): https://kingdomworldtoday.com
WC Version: 8.9.2
REST API Version: ? 8.9.2
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.3
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 8.2.18
PHP Post Max Size: 516 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 8.7.1
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.7.23-23
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.9.2
WC Database Prefix: wp_
Total Database Size: 37.87MB
Database Data Size: 34.89MB
Database Index Size: 2.98MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
wp_e_notes_users_relations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_e_submissions: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_e_submissions_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_jetpack_waf_blocklog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 6.06MB + Index: 0.17MB + Engine InnoDB
wp_postmeta: Data: 3.48MB + Index: 0.30MB + Engine InnoDB
wp_posts: Data: 23.52MB + Index: 0.09MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts

attachment: 87
custom_css: 3
customize_changeset: 22
elementor_library: 5
hp_listing: 48
hp_listing_attribute: 14
hp_listing_package: 4
hp_membership: 19
hp_membership_plan: 3
hp_template: 4
hp_testimonial: 4
hp_user_attribute: 2
hp_vendor: 11
hp_vendor_attribute: 3
nav_menu_item: 13
oembed_cache: 1
page: 23
post: 15
product: 7
revision: 136
shop_order_placehold: 12
wp_font_face: 33
wp_font_family: 12
wp_global_styles: 1
wp_navigation: 1
wp_template_part: 2 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (24)

Code Snippets: by Code Snippets Pro – 3.6.5.1
Elementor Pro: by Elementor.com – 3.21.3
Elementor: by Elementor.com – 3.21.8
Essential Addons for Elementor: by WPDeveloper – 5.9.23
Google Listings and Ads: by WooCommerce – 2.7.1
HivePress Favorites: by HivePress – 1.2.2
HivePress Geolocation: by HivePress – 1.3.7
HivePress Memberships: by HivePress – 1.1.4
HivePress Messages: by HivePress – 1.3.0
HivePress Paid Listings: by HivePress – 1.1.8
HivePress Reviews: by HivePress – 1.3.0
HivePress Tags: by HivePress – 1.0.3
HivePress Testimonials: by HivePress – 1.0.1
HivePress: by HivePress – 1.7.3
Instant Images: by Darren Cooney – 6.1.2
Jetpack Protect: by Automattic - Jetpack Security team – 2.2.0
Jetpack: by Automattic – 13.4.3
Subscriptions For WooCommerce: by WP Swings – 1.6.6
Templately: by Templately – 3.0.8
WooCommerce.com Update Manager: by Automattic – 1.0.2
WooCommerce Stripe Gateway: by WooCommerce – 8.3.1
WooPayments: by Automattic – 7.7.0
WooCommerce Shipping & Tax: by WooCommerce – 2.6.0
WooCommerce: by Automattic – 8.9.2 Inactive Plugins (5)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2
Hello Dolly: by Matt Mullenweg – 1.7.2
One Click Demo Import: by OCDI – 3.2.1
One Time Login: by Daniel Bachhuber – 0.4.0
Temporary Login Without Password: by StoreApps – 1.8.3 Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: – Logging

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 33 KB WC Pages

Shop base: #175 - /?page_id=175
Cart: #176 - /?page_id=176
Checkout: #177 - /?page_id=177
My account: #178 - /?page_id=178
Terms and conditions: ? Page not set Theme

Name: JobHive
Version: 1.0.5
Author URL: https://hivepress.io
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: – WooPayments

Version: 7.7.0
Connected to WPCOM: Yes
WPCOM Blog ID: 233652014
Account ID: acct_1PMdykFp9rOnQ1Xe
Payment Gateway: Enabled
Test Mode: Disabled
Enabled APMs: card
WooPay: Disabled
WooPay Incompatible Extensions: No
Apple Pay / Google Pay: Disabled
Fraud Protection Level: basic
Multi-currency: Enabled
Auth and Capture: Enabled
Documents: Disabled
Logging: Disabled Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
product-pre-publish-modal
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings
async-product-editor-category-field
launch-your-store

Daily Cron: ? Next scheduled: 2024-06-06 05:14:43 +00:00
Options: ?
Notes: 69
Onboarding: completed Action Scheduler

Complete: 334
Oldest: 2024-05-26 20:58:06 +0000
Newest: 2024-06-05 21:29:21 +0000

Failed: 67
Oldest: 2024-05-26 21:00:28 +0000
Newest: 2024-06-05 21:29:20 +0000

Pending: 9
Oldest: 2024-06-05 21:59:20 +0000
Newest: 2024-06-09 20:58:53 +0000 Status report information

Generated at: 2024-06-05 21:32:08 +00:00
`

Here a link to video

https://drive.google.com/file/d/13N3C04y-F1Xa_yMd7VBWmNrQKYcD0Siy/view?usp=sharing

Hi @sundezine

This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

• Temporarily switch your theme to Storefront or Twenty Twenty-Four
• Disable all plugins except for WooCommerce
• Repeat the action that is causing the problem

If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

I hope that helps! Let me know once you have done a conflict test!

@shameemreza Greetings and peace, that was the first thing i did, as stated in the original post , however i did try again and still the same issue.

Hi @sundezine,

Can you confirm there are no issues with your Stripe account whatsoever? Also, have you tried this in another browser by any chance?

As I understand it, you tried the setup process with all the other plugins except WooCommerce and Stripe deactivated, correct? Can you please try this with all other plugins deactivated and a default theme like Storefront or Twenty Twenty-Four and see if the problem persists?

Additionally, we just released 8.3.2. Please try updating first, too! Maybe you have a corrupted version of the plugin, and a fresh copy will do.

Finally, when you try again, please do so with the browser’s console open to check for errors.

You can also check for Fatal error logs?(if any) under WooCommerce > Status > Logs.

Thanks!
-OP

Hi there ?? ,

We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

Thanks!
-OP