• Resolved sundezine

    (@sundezine)


    Stripe says finish setup, It allows to choose account to connect to but doesnt change the state and stays in Finish setup. Ive disabled all plugins and same thing.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @sundezine,

    Thanks for reaching out.

    I understand you’re experiencing issues with setting up Stripe, and you’ve already tried some basic troubleshooting steps, such as disabling plugins, but the issue persists.

    Please share with us a screen recording of how it behaves when you click on the option to finish setup? in the meantime, please share with us your system status report so that we can have a better understanding of how your site is setup. You can find it via WooCommerce > Status > Get system report > Copy for support.

    Looking forward to your reply.

    Thread Starter sundezine

    (@sundezine)

    Hi thanks for reaching out. Here is a copy of the report. sending the SR next.

    ` WordPress Environment
    
    WordPress address (URL): https://kingdomworldtoday.com
    Site address (URL): https://kingdomworldtoday.com
    WC Version: 8.9.2
    REST API Version: ? 8.9.2
    Action Scheduler Version: ? 3.7.4
    Log Directory Writable: ?
    WP Version: 6.5.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: – Server Environment
    
    Server Info: Apache
    PHP Version: 8.2.18
    PHP Post Max Size: 516 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    cURL Version: 8.7.1
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database
    
    WC Database Version: 8.9.2
    WC Database Prefix: wp_
    Total Database Size: 37.87MB
    Database Data Size: 34.89MB
    Database Index Size: 2.98MB
    wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    wp_e_notes_users_relations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_e_submissions: Data: 0.02MB + Index: 0.23MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
    wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_jetpack_waf_blocklog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_options: Data: 6.06MB + Index: 0.17MB + Engine InnoDB
    wp_postmeta: Data: 3.48MB + Index: 0.30MB + Engine InnoDB
    wp_posts: Data: 23.52MB + Index: 0.09MB + Engine InnoDB
    wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_usermeta: Data: 0.14MB + Index: 0.06MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts
    
    attachment: 87
    custom_css: 3
    customize_changeset: 22
    elementor_library: 5
    hp_listing: 48
    hp_listing_attribute: 14
    hp_listing_package: 4
    hp_membership: 19
    hp_membership_plan: 3
    hp_template: 4
    hp_testimonial: 4
    hp_user_attribute: 2
    hp_vendor: 11
    hp_vendor_attribute: 3
    nav_menu_item: 13
    oembed_cache: 1
    page: 23
    post: 15
    product: 7
    revision: 136
    shop_order_placehold: 12
    wp_font_face: 33
    wp_font_family: 12
    wp_global_styles: 1
    wp_navigation: 1
    wp_template_part: 2 Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ? Active Plugins (24)
    
    Code Snippets: by Code Snippets Pro – 3.6.5.1
    Elementor Pro: by Elementor.com – 3.21.3
    Elementor: by Elementor.com – 3.21.8
    Essential Addons for Elementor: by WPDeveloper – 5.9.23
    Google Listings and Ads: by WooCommerce – 2.7.1
    HivePress Favorites: by HivePress – 1.2.2
    HivePress Geolocation: by HivePress – 1.3.7
    HivePress Memberships: by HivePress – 1.1.4
    HivePress Messages: by HivePress – 1.3.0
    HivePress Paid Listings: by HivePress – 1.1.8
    HivePress Reviews: by HivePress – 1.3.0
    HivePress Tags: by HivePress – 1.0.3
    HivePress Testimonials: by HivePress – 1.0.1
    HivePress: by HivePress – 1.7.3
    Instant Images: by Darren Cooney – 6.1.2
    Jetpack Protect: by Automattic - Jetpack Security team – 2.2.0
    Jetpack: by Automattic – 13.4.3
    Subscriptions For WooCommerce: by WP Swings – 1.6.6
    Templately: by Templately – 3.0.8
    WooCommerce.com Update Manager: by Automattic – 1.0.2
    WooCommerce Stripe Gateway: by WooCommerce – 8.3.1
    WooPayments: by Automattic – 7.7.0
    WooCommerce Shipping & Tax: by WooCommerce – 2.6.0
    WooCommerce: by Automattic – 8.9.2 Inactive Plugins (5)
    
    Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2
    Hello Dolly: by Matt Mullenweg – 1.7.2
    One Click Demo Import: by OCDI – 3.2.1
    One Time Login: by Daniel Bachhuber – 0.4.0
    Temporary Login Without Password: by StoreApps – 1.8.3 Settings
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?
    Enforce Approved Product Download Directories: ?
    HPOS feature enabled: ?
    Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
    HPOS data sync enabled: – Logging
    
    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 33 KB WC Pages
    
    Shop base: #175 - /?page_id=175
    Cart: #176 - /?page_id=176
    Checkout: #177 - /?page_id=177
    My account: #178 - /?page_id=178
    Terms and conditions: ? Page not set Theme
    
    Name: JobHive
    Version: 1.0.5
    Author URL: https://hivepress.io
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ? Templates
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: – WooPayments
    
    Version: 7.7.0
    Connected to WPCOM: Yes
    WPCOM Blog ID: 233652014
    Account ID: acct_1PMdykFp9rOnQ1Xe
    Payment Gateway: Enabled
    Test Mode: Disabled
    Enabled APMs: card
    WooPay: Disabled
    WooPay Incompatible Extensions: No
    Apple Pay / Google Pay: Disabled
    Fraud Protection Level: basic
    Multi-currency: Enabled
    Auth and Capture: Enabled
    Documents: Disabled
    Logging: Disabled Admin
    
    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
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    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
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    product-virtual-downloadable
    product-external-affiliate
    product-grouped
    product-linked
    product-pre-publish-modal
    product-custom-fields
    remote-inbox-notifications
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    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    async-product-editor-category-field
    launch-your-store
    
    Daily Cron: ? Next scheduled: 2024-06-06 05:14:43 +00:00
    Options: ?
    Notes: 69
    Onboarding: completed Action Scheduler
    
    Complete: 334
    Oldest: 2024-05-26 20:58:06 +0000
    Newest: 2024-06-05 21:29:21 +0000
    
    Failed: 67
    Oldest: 2024-05-26 21:00:28 +0000
    Newest: 2024-06-05 21:29:20 +0000
    
    Pending: 9
    Oldest: 2024-06-05 21:59:20 +0000
    Newest: 2024-06-09 20:58:53 +0000 Status report information
    
    Generated at: 2024-06-05 21:32:08 +00:00
    `
    Thread Starter sundezine

    (@sundezine)

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @sundezine

    This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps! Let me know once you have done a conflict test!

    Thread Starter sundezine

    (@sundezine)

    @shameemreza Greetings and peace, that was the first thing i did, as stated in the original post , however i did try again and still the same issue.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @sundezine,

    Can you confirm there are no issues with your Stripe account whatsoever? Also, have you tried this in another browser by any chance?

    As I understand it, you tried the setup process with all the other plugins except WooCommerce and Stripe deactivated, correct? Can you please try this with all other plugins deactivated and a default theme like Storefront or Twenty Twenty-Four and see if the problem persists?

    Additionally, we just released 8.3.2. Please try updating first, too! Maybe you have a corrupted version of the plugin, and a fresh copy will do.

    Finally, when you try again, please do so with the browser’s console open to check for errors.

    You can also check for Fatal error logs?(if any) under WooCommerce > Status > Logs.

    Thanks!
    -OP

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there ?? ,

    We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.

    Thanks!
    -OP

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Stripe Gateway not connecting to Woocommerce’ is closed to new replies.