Stripe Gateway not connecting to Woocommerce
-
Stripe says finish setup, It allows to choose account to connect to but doesnt change the state and stays in Finish setup. Ive disabled all plugins and same thing.
-
Hi @sundezine,
Thanks for reaching out.
I understand you’re experiencing issues with setting up Stripe, and you’ve already tried some basic troubleshooting steps, such as disabling plugins, but the issue persists.
Please share with us a screen recording of how it behaves when you click on the option to finish setup? in the meantime, please share with us your system status report so that we can have a better understanding of how your site is setup. You can find it via WooCommerce > Status > Get system report > Copy for support.
Looking forward to your reply.
Hi thanks for reaching out. Here is a copy of the report. sending the SR next.
` WordPress Environment WordPress address (URL): https://kingdomworldtoday.com Site address (URL): https://kingdomworldtoday.com WC Version: 8.9.2 REST API Version: ? 8.9.2 Action Scheduler Version: ? 3.7.4 Log Directory Writable: ? WP Version: 6.5.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.2.18 PHP Post Max Size: 516 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 8.7.1 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.7.23-23 Max Upload Size: 512 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 8.9.2 WC Database Prefix: wp_ Total Database Size: 37.87MB Database Data Size: 34.89MB Database Index Size: 2.98MB wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.16MB + Index: 0.17MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.09MB + Index: 0.09MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB wp_e_notes_users_relations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_e_submissions: Data: 0.02MB + Index: 0.23MB + Engine InnoDB wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_e_submissions_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_jetpack_waf_blocklog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 6.06MB + Index: 0.17MB + Engine InnoDB wp_postmeta: Data: 3.48MB + Index: 0.30MB + Engine InnoDB wp_posts: Data: 23.52MB + Index: 0.09MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.14MB + Index: 0.06MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts attachment: 87 custom_css: 3 customize_changeset: 22 elementor_library: 5 hp_listing: 48 hp_listing_attribute: 14 hp_listing_package: 4 hp_membership: 19 hp_membership_plan: 3 hp_template: 4 hp_testimonial: 4 hp_user_attribute: 2 hp_vendor: 11 hp_vendor_attribute: 3 nav_menu_item: 13 oembed_cache: 1 page: 23 post: 15 product: 7 revision: 136 shop_order_placehold: 12 wp_font_face: 33 wp_font_family: 12 wp_global_styles: 1 wp_navigation: 1 wp_template_part: 2 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (24) Code Snippets: by Code Snippets Pro – 3.6.5.1 Elementor Pro: by Elementor.com – 3.21.3 Elementor: by Elementor.com – 3.21.8 Essential Addons for Elementor: by WPDeveloper – 5.9.23 Google Listings and Ads: by WooCommerce – 2.7.1 HivePress Favorites: by HivePress – 1.2.2 HivePress Geolocation: by HivePress – 1.3.7 HivePress Memberships: by HivePress – 1.1.4 HivePress Messages: by HivePress – 1.3.0 HivePress Paid Listings: by HivePress – 1.1.8 HivePress Reviews: by HivePress – 1.3.0 HivePress Tags: by HivePress – 1.0.3 HivePress Testimonials: by HivePress – 1.0.1 HivePress: by HivePress – 1.7.3 Instant Images: by Darren Cooney – 6.1.2 Jetpack Protect: by Automattic - Jetpack Security team – 2.2.0 Jetpack: by Automattic – 13.4.3 Subscriptions For WooCommerce: by WP Swings – 1.6.6 Templately: by Templately – 3.0.8 WooCommerce.com Update Manager: by Automattic – 1.0.2 WooCommerce Stripe Gateway: by WooCommerce – 8.3.1 WooPayments: by Automattic – 7.7.0 WooCommerce Shipping & Tax: by WooCommerce – 2.6.0 WooCommerce: by Automattic – 8.9.2 Inactive Plugins (5) Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.2 Hello Dolly: by Matt Mullenweg – 1.7.2 One Click Demo Import: by OCDI – 3.2.1 One Time Login: by Daniel Bachhuber – 0.4.0 Temporary Login Without Password: by StoreApps – 1.8.3 Settings API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: ? HPOS feature enabled: ? Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – Logging Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 33 KB WC Pages Shop base: #175 - /?page_id=175 Cart: #176 - /?page_id=176 Checkout: #177 - /?page_id=177 My account: #178 - /?page_id=178 Terms and conditions: ? Page not set Theme Name: JobHive Version: 1.0.5 Author URL: https://hivepress.io Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? Templates Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: – WooPayments Version: 7.7.0 Connected to WPCOM: Yes WPCOM Blog ID: 233652014 Account ID: acct_1PMdykFp9rOnQ1Xe Payment Gateway: Enabled Test Mode: Disabled Enabled APMs: card WooPay: Disabled WooPay Incompatible Extensions: No Apple Pay / Google Pay: Disabled Fraud Protection Level: basic Multi-currency: Enabled Auth and Capture: Enabled Documents: Disabled Logging: Disabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked product-pre-publish-modal product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings async-product-editor-category-field launch-your-store Daily Cron: ? Next scheduled: 2024-06-06 05:14:43 +00:00 Options: ? Notes: 69 Onboarding: completed Action Scheduler Complete: 334 Oldest: 2024-05-26 20:58:06 +0000 Newest: 2024-06-05 21:29:21 +0000 Failed: 67 Oldest: 2024-05-26 21:00:28 +0000 Newest: 2024-06-05 21:29:20 +0000 Pending: 9 Oldest: 2024-06-05 21:59:20 +0000 Newest: 2024-06-09 20:58:53 +0000 Status report information Generated at: 2024-06-05 21:32:08 +00:00 `
Here a link to video
https://drive.google.com/file/d/13N3C04y-F1Xa_yMd7VBWmNrQKYcD0Siy/view?usp=sharing
Hi @sundezine
This kind of problem is usually caused by a conflict with your theme or with another plugin. The best way to determine this is to:
- Temporarily switch your theme to Storefront or Twenty Twenty-Four
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
I hope that helps! Let me know once you have done a conflict test!
@shameemreza Greetings and peace, that was the first thing i did, as stated in the original post , however i did try again and still the same issue.
Hi @sundezine,
Can you confirm there are no issues with your Stripe account whatsoever? Also, have you tried this in another browser by any chance?
As I understand it, you tried the setup process with all the other plugins except WooCommerce and Stripe deactivated, correct? Can you please try this with all other plugins deactivated and a default theme like Storefront or Twenty Twenty-Four and see if the problem persists?
Additionally, we just released 8.3.2. Please try updating first, too! Maybe you have a corrupted version of the plugin, and a fresh copy will do.
Finally, when you try again, please do so with the browser’s console open to check for errors.
You can also check for Fatal error logs?(if any) under WooCommerce > Status > Logs.
Thanks!
-OPHi there ?? ,
We haven’t heard from you in a while; this is to check if you’ve been able to proceed with the troubleshooting steps provided before and if you still need help.
Thanks!
-OP
- The topic ‘Stripe Gateway not connecting to Woocommerce’ is closed to new replies.