Stripe Field disppearing

  • Resolved Arvind

    (@arvindwp)


    2 years, 1 month ago

    Hello,

    I have read the related support ticket here. However, the same issue is happening with my site too. Screenshot.

    Checked the points suggested in that conversation

    • https
    • Test / Live status both in the site and at Stripe
    • Test on different browser too
    • Appears fine in admin login
    • Is it possible that because it has been placed inside a TAB, there is some issue. Because earlier I have even done a test transaction using the form. Saying so because it appears fine on a page / post when NOT within tab. Example this post (password = ‘1’

    Your help and tips are deeply appreciated.

    • This topic was modified 2 years, 1 month ago by Arvind.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @arvindwp,

    Is it possible that because it has been placed inside a TAB, there is some issue. Because earlier I have even done a test transaction using the form. Saying so because it appears fine on a page / post when NOT within tab.

    Sounds like you have already figured out the core issue. Since the same form works fine in a page/post the issue might be more specific when its added inside the tab.

    Could you please check and see whether enabling or disabling the following Ajax settings makes any difference on your side?

    Screenshot at 18:36:20.png

    If the issue is still the same, could we know how are the tabs added? Seems like it’s part of the Kandence Blocks plugin? Is that a free or a premium plugin?

    Please advise so that we could check further if needed.

    Kind Regards,

    Nithin

    Thread Starter Arvind

    (@arvindwp)

    Hello Nithin,

    Thanks for the response.

    Could you please check and see whether enabling or disabling the following Ajax settings makes any difference on your side?

    No, it did not make any difference.

    how are the tabs added? Seems like it’s part of the Kandence Blocks plugin? Is that a free or a premium plugin?

    Yes, you’re right. It’s Kadence Blocks plugin used for adding tabs. I am using the Free version yet.

    I am using Tabs because there are two kinds of signup; and Tabs helps me to get the visitors switch quickly to their preference. If not this, then I will require to create two separate pages.

    Thread Starter Arvind

    (@arvindwp)

    At this point of time – The Stripe field —

    • On the test blog – within tabs as well as accordion [Pass = 1] — is showing fine
    • On the page in question – is showing fine
    • But not showing on mobile view

    I guess it has something to do with Theme or kadence block.

    • This reply was modified 2 years, 1 month ago by Arvind.
    Thread Starter Arvind

    (@arvindwp)

    I feel it was something to do with cache. Finally, the Stripe field is showing on all devices now.

    Thank you so much!

Viewing 4 replies - 1 through 4 (of 4 total)
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