Stripe field color changing all the time

  • Resolved crazygo

    (@crazygo)


    2 months, 2 weeks ago

    Hi there,

    I have a weird issue on my website. I’m using OceanWP. The Stripe credit card box is working find, the field is white and the text inside is black. But one or two days later, the text color is now white without changing anything. So i have a white text in a white field…

    If i change my theme it’s working again, but some days after the text color change again and i don’t know why. I have reset my theme 4 times already and the same issue appear again and again.

    Can you help me please ?

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Stef

    (@serafinnyc)

    Hello @crazygo sounds like you may have a style rule that’s messing with things or a cache issue. Best to clear your browser and server cache. Make sure you’re signed out of the site after to check.

    Know that gateways and field orientation and colors have nothing to do with WooCommerce core for the most part. They can often take on their own designs. Depending on the Stripe app you’re using and if you’ve customized any part with CSS inside your OceanWP theme.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @crazygo,

    Thank you for reaching out to WooCommerce support. I understand having a field with white text on a white background isn’t good, even more so for a credit card field. I have a few questions for you to learn more and help you troubleshoot this together:

    • Can you tell us exactly which Stripe plugin you are using?
    • And which theme are you using? When you say reset your theme, do you mean you switch to another theme and then go back to your custom theme, and it works without making any additional changes?
    • Are your WordPress, WooCommerce plugin, Stripe plugin, and theme all up to date?
    • Do you use any caching plugin? If so, have you given this guide a try?
    • Do you find any errors on your browser’s console?
    • Do you find any errors on your WooCommerce Logs?

    <span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>Please note this is the support forum for the WooCommerce core plugin; if this is an issue with our Stripe plugin, kindly?open a new thread in the respective forum?so we can continue troubleshooting there.</span> You may include a link to this thread so we can have all the details shared so far.

    If you’re using any third-party Stripe plugin, please let us know and we can help you get support from the proper channels!

    Thanks!
    -OP

    Thread Starter crazygo

    (@crazygo)

    Hi there,

    Thanks for your answers. I’m using Woopayments for credit cards.

    If i duplicate my theme (OceanWP) and reset all settings it’s working. I duplicate my theme, i copy/paste all my custom css in the new theme and everyting is fine. But few days later the text color change again without any additional changes.

    All my theme and plugins are up to date. I have other websites with the same theme and the same plugins, everything is working fine except for this website. For now i’m not using a cache plugin.

    I have errors in my browser with stripe.js

    https://ibb.co/FWknbYW (screenshot)

    I have few errors in my woocommerce logs but nothing about stripe.

    Thanks a lot for your help

    Hey, @crazygo!

    Thanks for the extra information.

    Since the issue seems to be specifically with Stripe/WooPayments, please open a thread on the WooPayments support forum here so we can assist you further.

    The reason I’m asking you to do this is because, as per forum guideline, we can only help with the core WooCommerce plugin and its features in this forum.

    Thank you for understanding.

    Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.