Stripe email receipt

Hi @alex_stoiu!

The receipts are sent only when apply_filters( 'wc_stripe_send_stripe_receipt', false ) returns true. It means that you are using a filter such as add_filter( 'wc_stripe_send_stripe_receipt', '__return_true' ) or similar somewhere on your site. Please search the code snippets and plugins on your site and remove the filter.

Alternatively, if you cannot find the filter, you could add one such as this: add_filter( 'wc_stripe_send_stripe_receipt', '__return_false', 999 ) which should override the existing value.

Hope this helps!

Hi @alex_stoiu

I can confirm what @marcin has correctly added here, that the receipt email field is only added if you are overriding the plugin settings with a code snippet.

His advice regarding the filter is quite correct.

Hi and thank you both for your replies.

Unfortunately I cannot find any snippets overriding the plugin settings.

I have added the filter you provided using the Code Snippets plugin at first, and then in the theme’s functions.php file, but the email receipts are still being sent.

Your further assistance is greatly appreciated.

Thank you!

Hey @alex_stoiu,

That’s odd. By default, that filter prevents invoices from being sent by Stripe as its default is “false”, as @marcin mentioned. So, there should be something external modifying that filter.

Do you have any other plugin that could be integrating somehow with WooCommerce Stripe Payment Gateway?

Doing a conflict test would be a good way to test that. You can do that by deactivating all other non-related plugins and using a default WordPress theme like Twentytwentyone or Storefront. We suggest doing that on a testing/staging site to not interfere with your live one.

Would you please give that a go and let us know how it goes?

Hi @alex_stoiu

If you need a guidance on conflict test, you can refer the instructions here.

Do keep us posted on how this troubleshooting works out for you.

Hi, thank you very much for your replies.

Unfortunately I am not able to test this flow while my theme and theme related plugins are deactivated. I am using a Paywall plugin which only works with the Jnews theme. I have kept the theme active and deactivated all plugins except the Jnews related ones (plus Woocommerce) and the receipt is still being sent. I’m guessing that I should take this discussion up with the Jnews team.

I still, however, have another question. On the Stripe checkout page, the placeholders for the inputs containing the credit card information are showing up in the language of the browser. For example, if I have Mozilla in English and Chrome in Romanian, the placeholders will show up in either English or Romanian, respectively. Is there a way to have these placeholders translated into Romanian regardless of the browser language?

I’ve also contacted Stripe support about this and they sent me to Woocommerce support again. Here was their answer:

“The best way to setup the checkout language without coding would be through WooCommerce settings, in this case, I suggest you to contact WooCommerce support so they can guide you on this. They will provide you with more accurate info as the checkout was integrated and linked to your Stripe account and website”

Anxiously waiting for your replies.

Million thanks!

• This reply was modified 3 years, 3 months ago by alex_stoiu.

Hi @alex_stoiu

I hope you do find the solution as to why the receipt is being generated if you have even added Marcin’s second snippet add_filter( 'wc_stripe_send_stripe_receipt', '__return_false', 999 ) – to confirm, you are using WooCommerce Stripe Gateway by WooCommerce version 5.4.0?

Is there a way to have these placeholders translated into Romanian regardless of the browser language?

Yes, it is possible to do this using custom code – https://docs.woocommerce.com/document/stripe/#how-can-i-translate-the-placeholders-text-inside-the-credit-card-form

Thanks,

I am using Woocommerce 5.6.0 with Stripe as the payment gateway (which was also integrated when installing Jnews and its related plugin Jnews Paywall). I am not using the Woocommerce Stripe Gateway plugin. If you have any other ideas that I should try further, please let me know.

Regarding the translation of the placeholders inside the credit card form, I’ve added the custom code inside my Code Snippets plugin (adding it to my theme’s functions.php file broke the website), but to no avail. Once I change the browser language back to English, the placeholders show up in English as well.

Thank you!

Hi @alex_stoiu

I am using Woocommerce 5.6.0 with Stripe as the payment gateway (which was also integrated when installing Jnews and its related plugin Jnews Paywall). I am not using the Woocommerce Stripe Gateway plugin. If you have any other ideas that I should try further, please let me know.

As you’re not using Woocommerce Stripe Gateway plugin, I’d suggest to continue the talk with the Jnews Paywall team as you said before:

I’m guessing that I should take this discussion up with the Jnews team.

On your other statement:

Regarding the translation of the placeholders inside the credit card form, I’ve added the custom code inside my Code Snippets plugin (adding it to my theme’s functions.php file broke the website), but to no avail. Once I change the browser language back to English, the placeholders show up in English as well.

I am not too sure about how browsers behave to the checkout page. Also we can’t really provide any troubleshooting related to custom snippets.

Therefore, my hands are pretty tied.

If you need help with custom snippets, I highly recommend contacting one of the services on our customizations page: https://woocommerce.com/customizations/

I hope that helps!

Thank you all very much for your help and support!

Hey @alex_stoiu,

We’re happy we could help. I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.`