Stripe disconnects by its own

Hello @taimour1,

I’m sorry to hear that you’re experiencing issues with your WooCommerce Stripe Payment Gateway plugin. This is indeed unusual as once connected, it should remain so unless manually disconnected.

Meanwhile, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

1. System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support, then paste it via https://gist.github.com/ and send the link here.
2. Fatal error logs (if any) under WooCommerce > Status > Logs.
   You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

https://gist.github.com/Taimour77/6cc140ccc08f3025ae38c43a65510287#file-stripe-disconnect-error

Hi Taimour,

Thanks for getting back to us. I understand that you’re experiencing a problem with the Stripe plugin disconnecting on its own after a day or two. I’m here to help you resolve this issue. I noticed from the system status report you provided that you’re using the “Checkout Plugins – Stripe for WooCommerce” and “Payment Plugins for Stripe WooCommerce” plugins, not the official WooCommerce Stripe Payment Gateway plugin. Please confirm whether are you using “Checkout Plugins – Stripe for WooCommerce” or “Payment Plugins for Stripe WooCommerce” for your main transactions.

Firstly, please ensure you are using the WooCommerce Stripe Payment Gateway plugin.

Secondly, it’s important to check if there are any conflicts with other plugins. You can do this by temporarily deactivating all other plugins except WooCommerce and your Stripe plugins, and see if the issue persists. If the issue is resolved, reactivate your plugins one by one to identify the conflicting plugins.

Please let us know the results of these steps so we can further assist you. We’re here to help!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.