Stripe credit card fields not showing up

  • Resolved jtwonggg

    (@jtwonggg)


    3 years, 2 months ago

    Hi, I can’t seem to get my credit card fields usable on my checkout page for Stripe and I’m not sure what’s the issue. A really thin line shows up instead of a usable form field and it’s not clickable. It’s the case for both desktop and mobile view.

    I’ve checked with Stripe support and they say there’s no error with my account on their end so I’m assuming it could be a plugin issue? Is there a way to fix this?

    My website is https://jtwonggg.com/checkout/ but my shop isn’t live yet.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    I took a look at your site and see what you mean here:

    stripe fields
    Link to image: https://d.pr/i/lRlEBP

    This issue is most often caused by either 1) API keys being mis-copied or entered in the wrong fields, or 2) a conflict with code in the active theme or another active plugin on the site.

    As a first step, I’d recommend re-copying both the public and secret keys from your Stripe dashboard into the Stripe gateway settings on your site. Make sure you don’t miss any characters when copying/pasting, and ensure they are copied into the correct fields —?Public/Secret — and also the correct mode as Live keys and Sandbox keys will not work in the opposite mode.

    If that doesn’t resolve the issue, then please try testing with only WooCommerce and Stripe active, and the theme switched back to the default Storefront theme. We have a guide for conflict testing like this here:
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Please let me know how that goes, or if you have any questions!

    Plugin Support 3 Sons Development – a11n

    (@3sonsdevelopment)

    Hi @jtwonggg,

    Hopefully, you were able to clear up this issue. Since it’s been a while since we last heard from you, I’m going to mark this thread resolved.

    If you still have trouble, please feel free to open up a new topic. We’d be happy to jump back in and help you out.

    Cheers

    I had a similar issue to this and found my problem was WP Fastest Cache was causing the problem I went to WP Fastest Cache options and **UN TICKED Disable Emojis**

    I hope this helps someone….

Viewing 3 replies - 1 through 3 (of 3 total)
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