• Resolved steveni1963

    (@steveni1963)


    Hi,

    We are using stripe and we can see the communication with stripe for payments.
    The issue we are having is that when the payment completes we are not getting an update in Give to show completed. Because of this the donors are not receiving a receipt.

    Has there been any changes between stripe apyment gateway and Give plugin that would prevent this last step?
    We are using Give 2.6.3 and Stripe 2.2.5

Viewing 1 replies (of 1 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hey @steveni1963,

    I’m happy to clarify here.

    This is most often caused by a lack of the proper webhook (a mechanism for sending data from Stripe to GiveWP) set in your Stripe account.

    Our documentation on setting up the webhook is here:
    https://givewp.com/documentation/add-ons/stripe-gateway/#webhooks

    If the webhook is correctly configured, you should see a record in the logs at Donations > Tools > Logs > Stripe for every event at Stripe (going forward).
    You’ll need to manually go through and mark the older ones as complete, using your Stripe account to cross-reference.

    Double-check that webhook and let us know if you need anything else.

    Please let us know if you have further questions on this or need any additional assistance!

Viewing 1 replies (of 1 total)
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