Stripe CC Expiration Date YEAR field not fillable using number pad

Hi @modernscarface,

Stripe CC Expiration Date YEAR field not fillable using number pad (works sometimes on the top row of numbers on a keyboard but not the right side number pad). Any way to get that to work?

From what I understand, you’re experiencing a problem when attempting to fill the YEAR field in the Stripe CC Expiration Date using the number pad. It only allows you to type the first two digits, automatically inserts a forward slash, and then prevents any further input. I understand that this can be frustrating, especially since it’s a commonly used field during the checkout process.

I have personally investigated this issue, testing the same process on our end using the latest versions of WordPress, WooCommerce, Stripe, and our free Storefront theme, with no other plugins enabled. However, I was unable to reproduce the problem, which leads me to believe that the issue may be unique to your setup.

Image Link: https://s5.gifyu.com/images/SRPPt.gif

In order to assist you further, I kindly request you to provide additional details. Could you please share your site’s System Status report? It will give us a better understanding of your site’s setup and help us identify the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Also, if there are any fatal error logs, please share those with us as well. You can find them under WooCommerce > Status > Logs.

Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

I’ve installed this on a temp and turned off all plugins but Woocommerce, Stripe plugin and the storefront theme. Same thing. https://scottwarrick.websiteformy.com/books-2 Try it.

There are no fatal errors.

Here’s the report you asked for:
Many plugins are installed but none are active but the 2 noted above.
Thank you so much for helping me! We’re pulling our hair out here, ??

` WordPress Environment

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Generated at: 2023-12-03 10:28:10 +00:00<br>`

• This reply was modified 11 months, 4 weeks ago by Website Dude.

Hi @modernscarface

It seems like your server has blocked our IP, which is why I’m unable to access the link you’ve shared.

Direct link: https://dsh.re/101d0

By the way, I understand that you’re experiencing an issue with the Stripe CC Expiration Date YEAR field not being fillable using the number pad.

Upon reviewing the system report you provided, I still couldn’t identify any potential conflicts that could cause this issue.

However, the problem you’re describing seems to be a browser-specific issue. Sometimes, certain features might not work as expected due to browser settings, extensions, or cached data.

Could you please try clearing your browser’s cache and cookies or try using a different browser or device to see if the issue persists?

Also, can you help me understand something on the checkout page? Are you using shortcode or block?

Let us know how that goes. Looking forward to helping you.

What’s your IP, I can whitelist it. We use Cloudflare, that screen doesn’t look like a Cloudflare block though.

• This reply was modified 11 months, 3 weeks ago by Website Dude.

Hi there @modernscarface ??

It appears Cloudflare let me through (yay!), and I was able to visit the Checkout page, at https://scottwarrick.websiteformy.com/checkout/.

That said, I was unable to reproduce the issue, using the top row of numbers of my keyboard. That’s the only keyboard I have, to test with, I’m afraid. The good news is that it works as expected.

Below, I am attaching a screenshot, for reference.

I hope this is helpful! Please let us know if you have any further questions or concerns.
We will be happy to help you further.

Well, it’s the number pad (right side) that I’m talking about not working. The top has worked fine.

Hi @modernscarface

it’s the number pad (right side) that I’m talking about not working

I’m using the number pad on the right to fill the cc expiration date and all is working fine. I won’t post a picture of my hand on the keyboard, but you can trust me ??

Full size: https://i.vgy.me/5VihTz.gif

Make sure the NumLock key is active and if it still doesn’t work I’d suggest testing with another device/keyboard.

I’m going to close this now as it doesn’t seem to be an issue with the Stripe plugin. Feel free to open a new topic if you have any other questions.

Cheers.

@rainfallnixfig I appreciate your test but you’re not on the website, I’m not sure which site you’re showing there but the problem is on this website… https://scottwarrick.websiteformy.com/checkout. Scroll up and see @anastas10s’s screen shot gif and see how different your screen shot is from the one we’re talking about.

Number lock is not the problem. 12 people have complained about it and tested to see it happening. It’s for sure a problem that is easy to recreate if you just try it on the correct website and using the number pad on the right.

I’ve resolved the problem. So you can close this thread now.

I’ve resolved the problem. So you can close this thread now.

Hi @modernscarface thanks for letting us know you’ve resolved the issue. It would be a good idea to share what you’ve done so it’ll be helpful to other contributors having a similar problem.

It’s for sure a problem that is easy to recreate if you just try it on the correct website and using the number pad on the right.

Just a quick heads-up: I’m not sure why you assumed I was on another website. I’ve been testing on your site https://scottwarrick.websiteformy.com using Windows and Google Chrome. This is a screenshot I had previously saved. My colleague is using Safari on a Mac which resulted in a different render of the checkout page.

Hope this makes things clear, but let us know if you have any questions.

@rainfallnixfig I apologize, you’re correct. It does look different in different browsers. I assumed it was a different website because it looked so different.

As for the solution, we are going to scrap this whole site and start over. The client is encountering so many issues with his website and we convinced him it is better to rebuild than to deal with the mess the previous web developer left us to work with.

Thank you all for your help! Have a good one!

• This reply was modified 11 months, 3 weeks ago by Website Dude.

Hi @modernscarface,

we are going to scrap this whole site and start over. The client is encountering so many issues with his website and we convinced him it is better to rebuild than to deal with the mess the previous web developer left us to work with.

Thank you for your response and no worries at all about the confusion. It’s understandable given the differences in browser rendering.

We’re glad to hear that you’ve found a solution, albeit a drastic one. Starting over can sometimes be the best way to ensure a clean, well-functioning site, especially when the existing one is causing continuous issues.

We’re here to assist you in any way we can during this process. Don’t hesitate to reach out if you have any questions or run into any issues with WooCommerce on the new site.

Thank you for your patience and cooperation during this troubleshooting process. Have a great day and good luck with the rebuild!