Stripe card update

  • Resolved madideas

    (@madideas)


    4 years, 2 months ago

    I have a member who wanted to update their card details ahead of the subscription renewal. They logged in and purchased a new subscription; this seems to have extended their membership as expected, however Stripe now shows two active subscriptions for the same user.

    Firstly, was this the right process; I would have hoped that the plugin would have advised Stripe to update the payment method?

    Secondly, can I safely delete the pending subscription on the old card (due to charge in about 4 days time) in Stripe; is that likely to try to cancel the user’s subscription via callback?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    They logged in and purchased a new subscription; this seems to have extended their membership as expected, however Stripe now shows two active subscriptions for the same user.

    what details changed in their card? Or is it a new card altogether?

    Regards

    Thread Starter madideas

    (@madideas)

    Hi

    I believe it’s a new card. So they wanted it to change before Stripe attempted to collect the payment.

    Cheers

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    I believe it’s a new card.

    Can you confirm if it is a new card or not? This is important.

    Thank you

    Thread Starter madideas

    (@madideas)

    Yep, definitely a new card. The card on file for the subscription appears still to be valid, but for whatever reason the user wanted to change to a different card.

    Cheers

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi,

    I have submitted a message to the developers to investigate further your issue.

    Thank you

    • This reply was modified 4 years, 2 months ago by mbrsolution.
    Thread Starter madideas

    (@madideas)

    Hi, had an email commenting about checking the Stripe Subscription addon but looks like the comment above might have been edited – is that relevant?

    Plugin Support mbrsolution

    (@mbrsolution)

    Hi, unfortunately that reply was for another plugin. Sorry about that.

    Thank you

    Thread Starter madideas

    (@madideas)

    Ok no problem.

    Plugin Author wp.insider

    (@wpinsider-1)

    Normally, stripe takes care of a card update automatically (for example: if the card expired). So the user shouldn’t have to do anything for it.

    If the user is making a NEW purchase then the old one need to be cancelled (it won’t cancel automatically).

    The following has steps that shows you how to cancel a subscription payment:
    https://simple-membership-plugin.com/how-can-i-cancel-a-stripe-subscription-as-a-merchant/

    In your case, you can cancel the old subscription (from the subscriptions menu in your Stripe account) and the rest should be fine.

    Thread Starter madideas

    (@madideas)

    Ok thanks, however as a suggestion maybe you should consider adding an option for the subscriber to change their card details ahead of expiry.

Viewing 10 replies - 1 through 10 (of 10 total)
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