Stripe – can the product name(s) be added to the customer receipt email?

  • Resolved marketingatpottymd

    (@marketingatpottymd)


    4 years, 2 months ago

    How can I display product name(s) on the e-mail receipts sent to customers from Stripe after a purchase? Currently the receipt lists the company name and order number, but a customer was recently confused because the product name was not also given. Is there a way to send a more detailed payment receipt from Stripe (even though customer is also receiving an order copy via WordPress/WooCommerce)?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Senff

    (@senff)

    Hi @marketingatpottymd

    By default, when a customer orders items from your site, WooCommerce will send them an email that includes a list of the items.

    Does that not happen in your case?

    I’m not entirely sure what you mean when you say the email is sent by Stripe — as far as I know, Stripe should not send an email to the customer at all but it’s possible you are using a Stripe plugin that works differently. Which plugin are you using for that exactly?

    • This reply was modified 4 years, 2 months ago by Senff.

    Hi @marketingatpottymd,

    It’s been a while since we heard from you, so I’m marking this thread resolved. Hopefully, you’ve been able to resolve this, but if you haven’t, please let open up a new topic and we’ll be happy to help out.

    Cheers

    Thread Starter marketingatpottymd

    (@marketingatpottymd)

    We turned off the Stripe receipts! Thanks for all the help!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Stripe – can the product name(s) be added to the customer receipt email?’ is closed to new replies.