• Resolved digitalbeans

    (@robbidb)


    Hi Fahad,

    I just have two quick questions regarding Multi Order for WooCommerce.

    We use Authorise rather than Capture for taking payments through Stripe.

    • Is this plugin compatible with authorise, so that only when the order (or split order) is shipped, the amount from that order will then be captured by Stripe?
    • Can refunds be done through a split order?

    Thanks very much for your time!
    Robbi

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  • Plugin Support danialcooper

    (@danialcooper)

    When order is splitted, child orders have different identity and payment gateway only have information about parent order. So we are not sure about child order refund but maybe manually. WooCommerce also has declared that the splitted orders can not be refunded by the payment gateway automatically.

    Secondly, we would suggest you to test authorize with this plugin default split method. Other users are already using it but you should try it with basic split methods prior thinking of getting the PREMIUM version. PREMIUM version is just about new split arrangements, remaining functionality is the same.

Viewing 1 replies (of 1 total)
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