Stripe and Woocommerce not communicating

Hi,

I have been facing an issue with my WP/WooCommerce site when clients place an order.

I get the order in and it’s marked as “Pending payment” (or on the ones that auto-cancelled “Cancelled”), but I can not see the order in my Stripe dashboard.

Also, a client has reported that on checkout page and after adding all the info, when he clicks on “place order” it takes him to the top of the page where there’s a red-outlined box with a red cross in it, it’s horizontal across the page as if there’s supposed to be text after the cross, but there is NO text. Only red border + the X.

I have changed theme from Genesis to Ocean, but the ISSUE WAS ALSO PRESENT ON THE OTHER THEME.

Any thoughts?

The page I need help with: [log in to see the link]