Stripe and Woo only pending

Hi @cars111

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Also, what do the order notes say for the order placed using Stripe as the payment gateway?

Hi thanks for the reply, the order notes are saying processing.

Thanks

### WordPress Environment ###

Home URL: https://www.summerintro.com
Site URL: https://www.summerintro.com
WC Version: 3.5.2
Log Directory Writable: ?
WP Version: ? 4.9.9 - There is a newer version of WordPress available (5.0.2)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache/2.4.10 (Debian)
PHP Version: 7.0.32-1~dotdeb+8.1 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 100 MB
PHP Time Limit: 6000
PHP Max Input Vars: 2500
cURL Version: 7.38.0
OpenSSL/1.0.1t

SUHOSIN Installed: –
MySQL Version: 5.6.41-84.1
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.5.2
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 20.86MB
Database Data Size: 19.58MB
Database Index Size: 1.28MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.02MB + Index: 0.09MB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
wp_options: Data: 2.05MB + Index: 0.05MB
wp_postmeta: Data: 13.47MB + Index: 0.36MB
wp_posts: Data: 3.50MB + Index: 0.13MB
wp_queue: Data: 0.02MB + Index: 0.00MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 0.02MB + Index: 0.03MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB

### Post Type Counts ###

astra_adv_header: 1
attachment: 136
custom_css: 1
customize_changeset: 25
elementor_library: 18
envato_kits: 9
nav_menu_item: 7
page: 19
post: 3
product: 7
product_variation: 41
revision: 294
shop_order: 10

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (11) ###

All-in-One WP Migration: by ServMask – 6.81
Astra Pro: by Brainstorm Force – 1.6.7
Custom Fonts: by Brainstorm Force – 1.0.6
Elementor Pro: by Elementor.com – 2.3.1
Elementor: by Elementor.com – 2.3.6
Envato Elements - Template Kits (Beta): by Envato – 0.1.4
Mailchimp for WooCommerce: by Mailchimp – 2.1.11 – Not tested with the active version of WooCommerce
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
Safe SVG: by Daryll Doyle – 1.8.1
WooCommerce Stripe Gateway: by WooCommerce – 4.1.13
WooCommerce: by Automattic – 3.5.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #557 - /shop/
Cart: #558 - /cart/
Checkout: #559 - /checkout/
My account: #560 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Astra
Version: 1.6.1
Author URL: https://wpastra.com/about/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

Hi any update?

Thanks

Hi @cars111,

Here’s what an order status of Processing means – Payment received (paid) and the stock has been reduced; the order is awaiting fulfilment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.

If you want your orders to be marked as Complete automatically, you need to mark the products as both virtual and downloadable.