Strange results: to much unique visitors

  • Resolved nicmare

    (@nicmare)


    3 years, 8 months ago

    i am hosting my site at siteground. there i have server stats. they say i have round about 200 unique visitors. but koko 600. thats a huge difference. where it comes from? WP 5.7, latest Koko & complianz cookie consent. could it be because of blocked cookie?
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Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Lap

    (@lapzor)

    Did you set Koko to not use Cookies maybe? That can cause it to see the same visitor as a new / unique visitor.

    Thread Starter nicmare

    (@nicmare)

    its getting worse from day to day:
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    something is working wrong in koko for sure. i enabled “Use cookie to determine unique visitors and pageviews?”.
    today it says 715 unique visitors. server just 31. Thats a ridiculous difference.

    • This reply was modified 3 years, 8 months ago by nicmare.
    • This reply was modified 3 years, 8 months ago by nicmare.
    • This reply was modified 3 years, 8 months ago by nicmare.
    Plugin Author Danny van Kooten

    (@dvankooten)

    Hello @nicmare,

    Could you share a link to your website so I can take a look at the tracking data that is being generated? No login details needed, just the public section is enough.

    Thread Starter nicmare

    (@nicmare)

    yes its #####

    • This reply was modified 3 years, 8 months ago by nicmare.
    Plugin Author Danny van Kooten

    (@dvankooten)

    From a quick browse around your website, the tracking script is collecting the correct data for me. The cookie is also being set correctly, so I don’t see any accidental issues here.

    The things I can think of:

    – Siteground determines unique visitors by IP address, so every household or company will only be counted as a single visitor. Someone visiting your website from a laptop or phone will be counted as a single visitor. Another person using the same internet connection will not show up as an additional visitor, because the IP Address is the same as the earlier visitor.

    – Koko Analytics counts visitors by their device (since cookies are stored on the device), so it will always show more visitors than Siteground will. Someone visiting the website on their laptop and then on their mobile phone will be counted as 2 separate visitors.

    – Another thing that might affect the discrepancy is that the Koko Analytics cookie is only valid for 6 hours after the last activity. So if someone visits your website in the morning, does not come back (using the same device) for at least 6 hours and then visits your website again in the event, Koko will show this as 2 visitors.

    I agree that it’s a huge difference though, but I think it can be explained by looking at the different methods used to come to the number. The important part is that the data itself is consistent relative to itself, so that you can use it to base decisions off and determine what is working and what is not.

    Does that help and clarify things a bit?

    Thread Starter nicmare

    (@nicmare)

    Thank you very much for the detailed explanation Danny! Well –?thats indeed something i have to think about. I mean it’s then not nearly that reliable like Google Analytics. But i really want to keep it free from GA. So in the future i will rather treat the unique visitors as page impressions. First i was celebrating big parties because of the huge numbers but now i am smashed down to the ground of reality ??

Viewing 6 replies - 1 through 6 (of 6 total)
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