Strange problem with Woocommerce

  • Resolved woger

    (@woger)


    12 months ago

    Hi there,
    I have a B2B website where clients can order items. The problem I have is that if customers order more then 93 items, the 93th items has no VAT calculated.. I have a lot of plugins running, which can be the problem. So I like to know how I can debug this, without making lots of fake orders?

    Thanks,

    Roger

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi Roger!

    Thank you for reaching out.

    What you can do is add the 93 items once and then perform a conflict test to know what is causing the problem; this way, every time you make a test regarding the conflict test, the 93 items should stay in the cart so you can check and confirm what is causing the issue.

    In this case, where you have lots of plugins installed, and one could be causing trouble, the best way to troubleshoot and find the culprit is by performing a conflict test between WooCommerce and your theme and the plugins you have on your site.

    You can perform a conflict test by temporarily switching your theme back to Storefront, deactivating all plugins except WooCommerce, and then checking again if the issue persists.

    If that solves the issue, reactivate the theme first and check again. Then, reactivate your other plugins, testing after each until you find the one causing conflict.

    Instead of performing a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation of how to do a conflict test here: https://woo.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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