Strange experience with this plugin developer

  • After upgrading to the pro version, I noticed for days the pro version didn’t have all the features the developer’s website claimed it did. When I’d request support, they’d ask for my login credentials – which is standard – but then they’d want me to install skype with them. No thanks. Then they’d say they can fix it without skype. Wash, rinse, repeat. After days of haggling with me, they finally processed a refund. Never has a theme developer insist I skype with them to get support.

    • This topic was modified 2 years, 10 months ago by donkeydigest.
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  • Plugin Author Trusty Plugins

    (@trustyplugins)

    Hi @donkeydigest ,

    Thanks for the feedback. When your requirements was not clear via the email then Skype was just the way to get faster response/queries to get PRO support. We did not get a good response from you and refund was processed.

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