Strange error when migrating / restoring site

  • Resolved Dave

    (@deeve007)


    5 years ago

    I have a site using your plugin that I need to revert back to a recent version due to an issue that arose. The previous version had your plugin installed with redirects in place.

    When I re-install the backup version, everything else is working as it should be, but this plugin shows as being deactivated (it was active when the site was backed up).

    When I click “Activate” it shows the link “Please complete your Redirection setup to activate the plugin”, like it’s a newly installed plugin.

    And then when I click this link, the next page displays this error at the top of the page (screenshot): https://zavahost.com/temp/redirection-bug.jpg

    And then when I continue it goes through the steps of a new plugin, and there are no redirects from before present.

    I have 3 different backup services in place, and this issue is happening using all 3, so it doesn’t appear to be a corruption there.

    Do you have ANY idea what the issue could be?
    If so it will save us a lot of time as we have lost the many redirects we had in place.
    Happy to chat offline, and pay a reasonable amount for your services to address this issue.

    Thanks.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter Dave

    (@deeve007)

    I tested this out on both the live server, and my localhost, and same issue at both locations.

    Plugin Author John Godley

    (@johnny5)

    Do your backups contain any Redirection data? Is it possible the redirection tables are not part of the backups?

    Thread Starter Dave

    (@deeve007)

    Three different backup services used, it would seem strange that all three would not include those tables.

    So you’ve not come across this before, and/or don’t have any idea how it might be solved?

    Thread Starter Dave

    (@deeve007)

    Can you point out the line/lines in the SQL file I can search for to see if the data is being saved? I can check manually, maybe re-install the site manually from the different backup sources rather than automatically.

    Plugin Author John Godley

    (@johnny5)

    Without knowing what the backup services are, or how they work, I couldn’t say whether it is strange or not.

    You should be able to look at your backups and see whether the Redirection database tables are present – https://redirection.me/developer/database/

    Thread Starter Dave

    (@deeve007)

    Backup services are:
    – Duplicator
    – UpdraftPlus
    – R1Soft (host side)

    • This reply was modified 5 years ago by Dave.
    Plugin Author John Godley

    (@johnny5)

    Ok, well if you look for the tables mentioned in the link in the backup files you should know whether those services are backing up the Redirection data.

    Thread Starter Dave

    (@deeve007)

    What’s strange is that on my initial testing (Duplicator plugin) it doesn’t seem like it has from the site in question, but it is doing so with a quick local demo site I tested on.

    Have you heard of any issues with particular hosts with your plugin and backing up at all??

    This is just a REALLY strange issue that I’m not sure where to start working out where it came from, or how to address…

    • This reply was modified 5 years ago by Dave.
    Plugin Author John Godley

    (@johnny5)

    Maybe there are configuration options in the backup tools to specify additional database tables outside of the standard WordPress ones?

    I don’t recall any previous issues regarding this.

Viewing 9 replies - 1 through 9 (of 9 total)
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