Strange behaviour ! Registration form partially works !!

  • From last 2 days I’m facing stange problem in UM Members plugin.
    For given pages I have simple registration form which gives smooth experience for my user.
    But from last two days- user unable to register.
    After filing details and hitting submit button, form simply reload with no error msg.
    From backend there is no action in all mode ( manual approval / email / auto approval)

    But login form works smoothly with no error.
    Registration form works partially:

    1.) It don’t allowed user to take same user name – working
    2.) It prompts user if he miss mandatory feild while registering – working
    3.) But it don’t allowed user to register – not working

    I did everything
    Performed conflict test
    Reinstall plugin
    Checked conditional logic
    But nothing works

    So what should I do?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @sagartupe,

    What version of the Ultimate member core you have installed on your site?
    Have you tried switching to the default WordPress theme and test this issue?
    Please make sure that correct registration page is assigned in Ultimate member -> Settings -> General -> Pages.
    Go to the Ultimate member -> Forms -> your registration form and check that it’s set as a registration form.

    Regards.

    Thread Starter Unstable one

    (@sagartupe)

    I’m using latest version of WordPress and all other plugins.
    My registration form is at default page only. But I removed the code as it doesn’t work properly and I’m getting complaints from user.
    To try every possible way to sort out this problem I have pasted registration form code on other newly created page.
    I’m using astra theme. As it works very well with Astra I haven’t tried to switch to default theme.
    Let me do this.. I can’t do it right now
    But I’ll do it and let you know.

    Thanks for quick response!

    Thread Starter Unstable one

    (@sagartupe)

    @ultimatemembersupport
    I think I have found the cause.
    Now plz help me to sort out this.

    My old registration form contain only 4 feilds
    User_login
    Passwords
    First name
    Last name.
    With this I got 3000 subscription.

    I haven’t updated my plugin from last 2-3 updates.
    When I updated the plugin to recent one
    First of all it modified DB tables.

    And this one is the game changer.

    Have you made any changes to use in predefined meta feild?
    Bcoz my old registration form collected only uniq user_id for Registration purpose.

    Now in your documentation you said username/email is Mandatory for registration.

    Let me know

    Thread Starter Unstable one

    (@sagartupe)

    @ultimatemembersupport
    I again tested conflict test.
    Results are:
    All plugin deactivated – not working
    Switched to default theme – working
    Again back to Astra theme – working
    Activate first plugin – working
    Activated all plugin – working
    Strang!
    After reactivating every plugin – it seems working

    Then I thought it worked.
    So I visited UM > user role > edit ( created role) > action after registration (show custom msg) > personalized custom msg ( write msg)

    After that I hit update role.

    And again…

    Form is not working… It is really strange..

    — WordPress Active Plugins —

    Async JavaScript: 2.19.07.14
    Autoptimize: 2.5.1
    Ultimate Member: 2.0.54
    Watu Quiz: 3.1.2.6
    WP Super Cache: 1.6.9

    ### End Install Info ###

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @sagartupe,

    Please exclude Ultimate member pages e.g. Registration page from the cache.
    This issue can be caused by Autoptimize, try to disable this plugin.
    Username and email fields are required by WordPress.

    Regards.

    pro-tip; you can disable Autoptimize on a per-request basis by adding ?ao_noptimize=1 to the URL.

    if the problem is not there at that point, some autoptimize (re-)configuration might be needed to fix this. there are troubleshooting tips and info on how to exclude in the AO FAQ.

    hope this helps debugging,
    frank (ao dev)

Viewing 6 replies - 1 through 6 (of 6 total)
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