Store’s Order Status not updated

  • Resolved Dimono

    (@dimono)


    1 year, 7 months ago

    Hi there,

    I noticed the Store’s order status is not updated when I complete an order. Is stays on processing inside active campaign if we complete the order and we cannot use the order status as een automation because of that.

    How do I solve this? Is it a bug? Or is this simply not a feature of Active Campaign?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ActiveCampaign

    (@acteamintegrations)

    There was a fix for this type of issue in version 2.3.4. If you’re still having this issue on the most recent version you may want to open a ticket with our support. We can further address your specific issue through our support channel.

    ActiveCampaign Help Request

    You can also email [email protected] with an issue.

    Plugin Author ActiveCampaign

    (@acteamintegrations)

    We found a case where order updates are no longer carrying the key reference for the order data. We’re currently testing the fix for this.

    Plugin Author ActiveCampaign

    (@acteamintegrations)

    Just noticed this issue wasn’t updated. We did address the issue with order status updates a few weeks ago and if you update to the new version it should be fixed. If you are still seeing an issue it may be due to a timeout reaching our syncing service depending on where you are in the world or if you’re running an older version of WooCommerce there could be compatibility issues. If you do still have orders not updating with status changes please open a support ticket with ActiveCampaign so we can better address your specific case.

Viewing 3 replies - 1 through 3 (of 3 total)
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