• Resolved gediweb

    (@gediweb)


    WHen people choose to checkout with a stored card, getting an error: “Payment errors: Card Code is required.” but there is no place to add the 3/4 digit code… So in essence, people cannot checkout with a saved card. Can you please let me know how to fix?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author cardpaysolutions

    (@cardpaysolutions)

    Hello. This is caused by one of your Authorize.Net settings. Please check the following in your Authorize.Net account:

    1) Go to “Account” on the top menu, then click on the “Payment Form” link in the first section. Then click on “Form Fields”. On that next page, if the “Card Code” required checkbox is checked you will need to uncheck it.

    2) If that doesn’t work, take a look at the fraud settings. Go to “Account” on the top menu and then under the “Security Settings” heading, look for the link to “Enhanced Card Code Verification”. If the “Is NOT Processed” setting is set to “decline”, that might also be the cause. Try changing that to “Allow”.

    Thread Starter gediweb

    (@gediweb)

    Thanks for your quick response! Unfortunately, that did not work.
    1. Payment Form has nothing checked for card code:see: https://snipboard.io/1rU726.jpg & https://snipboard.io/Bu20Qa.jpg

    2. Here is what I have under Enhanced Card Code Verification (everything is allowed): https://snipboard.io/A04PJH.jpg

    They did have a message on Authorize.net when I LOGGED IN:

    Account Configuration – Suggested Settings to Review
    Review your security settings for AVS and CCV
    Review your transaction cut-off time

    Does this have anything to do with it?

    Plugin Author cardpaysolutions

    (@cardpaysolutions)

    The message “Review your security settings for AVS and CCV” may have something to do with the issue. Was there a link in that notification for you to follow? I would check that and see if there is any setting that is making the Card Code required.

    If you don’t find anything there, I would suggest that you call Authorize.Net directly and explain the issue to them and see if they help you find the setting that is causing the issue.

Viewing 3 replies - 1 through 3 (of 3 total)
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