Store Variations Blinking

  • Resolved babyworldnz

    (@babyworldnz)


    4 years, 2 months ago

    Hi all,

    I’m hoping this is the right place to ask for help on the problem we’re facing with our store. Recently (in the last week or so), we’ve seen an issue pop up with our product pages where users are no longer able to select variations. Upon selecting a variation, the variation starts blinking – and the user is unable to switch. The product photo also does not change.

    As an example, you can see this on the page I’ve linked.

    I’ve tried deleting the ‘woocommerce’ folder altogether from my theme folder. It did not make any difference – which would indicate something else is causing this.

    Does anyone have any idea what the reason might be?

    Thanks,

    Varun

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there Varun,

    I see that you are using a plugin or something in your theme to change the variation dropdowns to swatches/images instead:

    variations
    Link to image: https://d.pr/i/OU5Y7q

    Issues like the one you are seeing are usually caused by conflicts with code in your theme or another active plugin on the site. I understand you mentioned you deleted your theme folder, however to check for conflicts, please temporarily switch your theme back to the default Storefront theme and disable all plugins except for WooCommerce, then check to see if the issue is fixed. If it is, then switch your theme back and reactivate plugins one-by-one until you find the one that is causing the issue.

    You can read about testing for conflicts in our documentation here:
    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Please let me know how that goes, or if you have any questions.

    Thread Starter babyworldnz

    (@babyworldnz)

    Hi @kellymetal, thanks for the prompt response.

    It turned out to be a plugin called ‘Ci WooCommerce Product Gallery Slider’. This is used to switch the product gallery photos into a carousel where there are too many photos.

    I’m writing to the developer now to let them know there’s an issue.

    Thanks for your help!

    Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there,

    I’m glad to hear you were able to narrow down what was causing the issue! : )

    Hopefully the developers of that plugin are able to get that sorted out soon.

    I’m going to mark this thread as resolved. If you have any further questions, please start a new thread.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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