Store Setup issue
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Hello,
We are trying to setup Woocommerce on our website and are running into a problem in the Store Setup. During the “Store Details” page, we enter our store details then clicked the continue button but it stayed at same page. It is not taking me to the next steps. Please have a look at the image.
after clicking it’s not taking me to the next step it remains same..
How can I fix that?
Thank You Good People
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Hi @e4rafat
I understand that the WooCommerce setup is not advancing beyond the “Store Details” page.
A a first step can you please temporarily switch to a default WP theme like Twenty Twenty-One or Storefront and re-try the installation? You can switch back to your preferred theme later.
1. If that doesn’t help please let us know how are you installing it, for example, from the downloaded zip file?
2. Could you please also share with us the following:
- System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
Hello @margaretwporg ,
I have temporarily switched to a default WP theme Twenty Twenty-One or Storefront and re-tried the installation
I have downloaded that plugin zip and then installed it. Actually, I have tried it in both way but each time having same issue .
I have followed your steps but same ..here is my system status and log info that you asked for
### WordPress Environment ### WordPress address (URL): https://braceclothings.com Site address (URL): https://braceclothings.com WC Version: 6.4.1 REST API Version: ? 6.4.1 WC Blocks Version: ? 7.2.2 Action Scheduler Version: ? 3.4.0 WC Admin Version: ? 3.3.2 Log Directory Writable: ? WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.29 PHP Post Max Size: 1 GB PHP Time Limit: 1500 PHP Max Input Vars: 2000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.34-MariaDB-cll-lve Max Upload Size: 1 GB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.4.1 WC Database Prefix: wpnp_ Total Database Size: 4.69MB Database Data Size: 3.24MB Database Index Size: 1.45MB wpnp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpnp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpnp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpnp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpnp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wpnp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wpnp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_options: Data: 2.33MB + Index: 0.06MB + Engine InnoDB wpnp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpnp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wpnp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wpnp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpnp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpnp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wpnp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpnp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wpnp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpnp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpnp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 1 page: 7 post: 2 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (2) ### WooCommerce: by Automattic – 6.4.1 WP Reset: by WebFactory Ltd – 1.95 ### Inactive Plugins (0) ### ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #6 - /index.php/shop/ Cart: #7 - /index.php/cart/ Checkout: #8 - /index.php/checkout/ My account: #9 - /index.php/my-account/ Terms and conditions: ? Page not set ### Theme ### Name: Storefront Version: 4.1.0 Author URL: https://woocommerce.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Action Scheduler ### Complete: 2 Oldest: 2022-05-08 10:28:49 +0000 Newest: 2022-05-08 10:45:49 +0000 ### Status report information ### Generated at: 2022-05-08 11:05:12 +00:00
Log:
2022-05-04T04:48:05+00:00 CRITICAL Uncaught Error: Call to a member function expand_user() on bool in /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php:163 Stack trace: #0 /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php(73): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->expand_and_sanitize_user_meta(Object(WP_User)) #1 /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1354): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->calculate_checksum('1', '1', NULL, false) #2 /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-rest-endpoints.php(432): Automattic\Jetpack\Sync\Replicastore->checksum_histogram('usermeta', 1, NULL, NULL, Array, false, '', false, false, false) #3 /home/bracldih/public_ht in /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php on line 163
Hello,
That’s odd.
If you are using the Chrome browser please do a right-click > click on inspect, and let us know if you are receiving any console errors?
You can deactivate temporarily all plugins except WooCommerce, and try again to install WooCommerce again.
Let us know if this worked for you.
Hello, I have deactivated all plugins except woocommerce and tried still the same result
here is the image of my console :
NB: I have no extension in my firefox .. so I tried with Firefox browser and had the same issue and the same error in console
thank you
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This reply was modified 2 years, 10 months ago by
Easin Arafat.
Hi @e4rafat
Thanks for trying that.
It seems the problem originated when the WooCommerce Payments plugin and Jetpack were installed on
2022-05-04
. This can be seen here:
...wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/...
Now even though those plugins have been removed, the setup refuses to run normally.
Since you’re just setting up WooCommerce, there is nothing to lose – We recommend uninstalling WooCommerce completely as explained in this guide (https://docs.woocommerce.com/document/installing-uninstalling-woocommerce/#uninstalling-woocommerce) and start from scratch afresh.
* Please note that it is not sufficient to just delete the WooCommerce plugin.
Hope this leads to a resolution.
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This reply was modified 2 years, 10 months ago by
Margaret S. woo-hc. Reason: spelling correction
Thank You so much, I have resolved it
It’s a domain-related issue I contacted my hosting provider then they checked and fixed that. After that, I tried to setup woocommerce store details …this time I have successfully done it
Awesome! Glad to hear it is sorted. ??
Please feel free to open a new topic if you need help with anything else.
- The topic ‘Store Setup issue’ is closed to new replies.