Store Setup issue

Hi @e4rafat

I understand that the WooCommerce setup is not advancing beyond the “Store Details” page.

A a first step can you please temporarily switch to a default WP theme like Twenty Twenty-One or Storefront and re-try the installation? You can switch back to your preferred theme later.

1. If that doesn’t help please let us know how are you installing it, for example, from the downloaded zip file?

2. Could you please also share with us the following:

1. System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
2. Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Hello @margaretwporg ,

I have temporarily switched to a default WP theme Twenty Twenty-One or Storefront and re-tried the installation

I have downloaded that plugin zip and then installed it. Actually, I have tried it in both way but each time having same issue .

I have followed your steps but same ..here is my system status and log info that you asked for

### WordPress Environment ###

WordPress address (URL): https://braceclothings.com
Site address (URL): https://braceclothings.com
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 5.9.3
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.29
PHP Post Max Size: 1 GB
PHP Time Limit: 1500
PHP Max Input Vars: 2000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.34-MariaDB-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wpnp_
Total Database Size: 4.69MB
Database Data Size: 3.24MB
Database Index Size: 1.45MB
wpnp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpnp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpnp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpnp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpnp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_options: Data: 2.33MB + Index: 0.06MB + Engine InnoDB
wpnp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpnp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpnp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpnp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpnp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpnp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpnp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpnp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpnp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpnp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 1
page: 7
post: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (2) ###

WooCommerce: by Automattic – 6.4.1
WP Reset: by WebFactory Ltd – 1.95

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #6 - /index.php/shop/
Cart: #7 - /index.php/cart/
Checkout: #8 - /index.php/checkout/
My account: #9 - /index.php/my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 4.1.0
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 2
Oldest: 2022-05-08 10:28:49 +0000
Newest: 2022-05-08 10:45:49 +0000

### Status report information ###

Generated at: 2022-05-08 11:05:12 +00:00

Log:

2022-05-04T04:48:05+00:00 CRITICAL Uncaught Error: Call to a member function expand_user() on bool in /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php:163
Stack trace:
#0 /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php(73): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->expand_and_sanitize_user_meta(Object(WP_User))
#1 /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-replicastore.php(1354): Automattic\Jetpack\Sync\Replicastore\Table_Checksum_Usermeta->calculate_checksum('1', '1', NULL, false)
#2 /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/class-rest-endpoints.php(432): Automattic\Jetpack\Sync\Replicastore->checksum_histogram('usermeta', 1, NULL, NULL, Array, false, '', false, false, false)
#3 /home/bracldih/public_ht in /home/bracldih/public_html/wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/class-table-checksum-usermeta.php on line 163

Hello,

That’s odd.

If you are using the Chrome browser please do a right-click > click on inspect, and let us know if you are receiving any console errors?

You can deactivate temporarily all plugins except WooCommerce, and try again to install WooCommerce again.

Let us know if this worked for you.

Hello, I have deactivated all plugins except woocommerce and tried still the same result

here is the image of my console :

image chrome console

image firefox console

NB: I have no extension in my firefox .. so I tried with Firefox browser and had the same issue and the same error in console

thank you

• This reply was modified 2 years, 10 months ago by Easin Arafat.

Hi @e4rafat

Thanks for trying that.

It seems the problem originated when the WooCommerce Payments plugin and Jetpack were installed on 2022-05-04. This can be seen here:
...wp-content/plugins/woocommerce-payments/vendor/automattic/jetpack-sync/src/replicastore/...

Now even though those plugins have been removed, the setup refuses to run normally.

Since you’re just setting up WooCommerce, there is nothing to lose – We recommend uninstalling WooCommerce completely as explained in this guide (https://docs.woocommerce.com/document/installing-uninstalling-woocommerce/#uninstalling-woocommerce) and start from scratch afresh.

* Please note that it is not sufficient to just delete the WooCommerce plugin.

Hope this leads to a resolution.

• This reply was modified 2 years, 10 months ago by Margaret S. woo-hc. Reason: spelling correction

Thank You so much, I have resolved it

It’s a domain-related issue I contacted my hosting provider then they checked and fixed that. After that, I tried to setup woocommerce store details …this time I have successfully done it

Awesome! Glad to hear it is sorted. ??

Please feel free to open a new topic if you need help with anything else.