Store not syncing customers

  • Resolved lyndayao10

    (@lyndayao10)


    1 year ago

    Hi the order and customers are not sycing. Heres the logs:

                2024-02-29T08:12:27+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Order starts in 90 seconds :: obj_id 6706

    2024-02-29T08:12:27+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:12:27+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:12:30+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:12:52+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:12:52+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:12:52+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:12:55+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:13:20+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:13:20+00:00 DEBUG action_scheduler.reschedule_job :: MailChimp_WooCommerce_Single_Order restarts in 90 seconds :: obj_id 6706
    2024-02-29T08:13:20+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:13:20+00:00 DEBUG queue :: Not queuing up order 6706 because it’s already queued
    2024-02-29T08:13:20+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:13:20+00:00 DEBUG queue :: Not queuing up order 6706 because it’s already queued
    2024-02-29T08:13:23+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:13:23+00:00 DEBUG queue :: Not queuing up order 6706 because it’s already queued
    2024-02-29T08:13:24+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:13:24+00:00 DEBUG queue :: Not queuing up order 6706 because it’s already queued
    2024-02-29T08:13:25+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:13:25+00:00 DEBUG queue :: Not queuing up order 6706 because it’s already queued
    2024-02-29T08:13:26+00:00 NOTICE debug :: Order ID 6706 was pending and is now processing :: Array
    (
    [new_order] => 1
    [tracking] => Array
    (
    [landing_site] => https://plants-direct-nt.flywheelsites.com/
    )

    )
    2024-02-29T08:13:26+00:00 DEBUG queue :: Not queuing up order 6706 because it’s already queued
    2024-02-29T08:13:26+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:13:26+00:00 DEBUG queue :: Not queuing up order 6706 because it’s already queued
    2024-02-29T08:14:52+00:00 NOTICE order_process :: Order #6706 skipped, user #2 user role is not in the list
    2024-02-29T08:22:34+00:00 NOTICE action_scheduler.queue_job :: MailChimp_WooCommerce_Single_Order starts in 90 seconds :: obj_id 6707
    2024-02-29T08:22:34+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:22:34+00:00 DEBUG queue :: Not queuing up order 6707 because it’s already queued
    2024-02-29T08:22:34+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:22:34+00:00 DEBUG queue :: Not queuing up order 6707 because it’s already queued
    2024-02-29T08:22:34+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:22:34+00:00 DEBUG queue :: Not queuing up order 6707 because it’s already queued
    2024-02-29T08:22:37+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:22:37+00:00 DEBUG queue :: Not queuing up order 6707 because it’s already queued
    2024-02-29T08:23:07+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:23:07+00:00 DEBUG action_scheduler.reschedule_job :: MailChimp_WooCommerce_Single_Order restarts in 90 seconds :: obj_id 6707
    2024-02-29T08:23:07+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:23:07+00:00 DEBUG queue :: Not queuing up order 6707 because it’s already queued
    2024-02-29T08:23:07+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:23:07+00:00 DEBUG queue :: Not queuing up order 6707 because it’s already queued
    2024-02-29T08:23:07+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:23:07+00:00 DEBUG queue :: Not queuing up order 6707 because it’s already queued
    2024-02-29T08:23:10+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:23:10+00:00 DEBUG queue :: Not queuing up order 6707 because it’s already queued
    2024-02-29T08:23:13+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:23:13+00:00 DEBUG queue :: Not queuing up order 6707 because it’s already queued
    2024-02-29T08:23:13+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:23:13+00:00 DEBUG queue :: Not queuing up order 6707 because it’s already queued
    2024-02-29T08:23:13+00:00 NOTICE debug :: Order ID 6707 was pending and is now processing :: Array
    (
    [new_order] => 1
    [tracking] => Array
    (
    [landing_site] => https://plants-direct-nt.flywheelsites.com/checkout/
    )

    )
    2024-02-29T08:23:13+00:00 DEBUG queue :: Not queuing up order 6707 because it’s already queued
    2024-02-29T08:23:13+00:00 NOTICE handleOrderUpdate :: order_status
    2024-02-29T08:23:13+00:00 DEBUG queue :: Not queuing up order 6707 because it’s already queued
    2024-02-29T08:24:41+00:00 NOTICE order_process :: Order #6707 skipped, user #15 user role is not in the list

    BTW user #15 is a Wholesaler user role. Is this possible to sync?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support khungate

    (@khungate)

    Hi there, it looks like you may have an issue with the Action Scheduler; the queue system that WordPress uses to send information to Mailchimp via the plugin. Can you take a look at some of the below documentation and let us know if that’s something you’re seeing?

    To troubleshoot the WordPress Action Scheduler, you can follow these steps:

    Identifying Stalled Queues:

    • Look for pending jobs that are newer than the last completed jobs, indicating a backlog.

    Immediate Action – Test by Running a Single Job:

    • Manually run a pending task in the ‘Scheduled Actions’ section of the WordPress admin dashboard.

    Diagnosing the Cause of a Stalled Scheduler:

    • If manually running a task is successful but tasks are not processed automatically, it may indicate scheduler issues.

    Preventive Measures and Regular Checks:

    • Regularly monitor ‘Scheduled Actions’, establish maintenance routines, and ensure smooth operation of the Action Scheduler.

    If these steps do not resolve the issue, we may need to look at doing a?plugin/theme conflict?or?cache?troubleshooting. Let us know if you have any luck, if not please enable Remote Diagnostics in the Settings area of the plugin and we’ll take a look closer.

    Lastly, you mentioned the “Wholesaler” role. Please check out this Wiki on how to get those custom roles synced over: https://github.com/mailchimp/mc-woocommerce/wiki/Custom-User-Role-Sync

    Plugin Support khungate

    (@khungate)

    Hello, we recently updated the plugin to version 3.7, which could potentially address issues similar to yours. While it’s not a guaranteed fix, we recommend giving it a try at your earliest convenience. It might be most effective to completely remove and then reinstall the plugin. If you still encounter any problems, please don’t hesitate to get in touch with us for further assistance and troubleshooting support.

    Plugin Support khungate

    (@khungate)

    Hi there, we’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, that the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 3 replies - 1 through 3 (of 3 total)
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