Store Not Connected Error?

  • Resolved mikeyn24

    (@mikeyn24)


    9 months, 2 weeks ago

    Hello all,

    I have been troubleshooting an API issue with Printful and WooCommerce for over 3 weeks now. I am really at my wits end here…at every turn, I am stumped or some other problem occurs. I feel as if my site has gremlins!

    For reference, I have Hostinger Cloud Startup plan.

    I have deactivated plugins, added plugins (including ImageMagick Engine), optimized my site, changed themes to (twenty twenty four, and a few others), restored to a prior point in time, completely started over (recently) by deleting all my files, and now I am beginnning to build it back again from scratch! I had deactivated Hostinger CDN, used the following code in htaccess (on the old site) to disable Mod security :
    SecFilterEngine Off
    SecFilterScanPOST Off

    Nothing seems to work consistently.

    Anyways, when I came over here to finally ask for help, I get the following error when I try and submit a ticket:

    I go to my store, and this is how it looks (looks connected)…

    So, I went to check WooCommerce API status in WordPress, and I see the API enabled doesn’t say yes or no or have a check mark…

    This makes me think that the API issue is something with my setup in Woo or WordPress. I realize that I can bypass the AI tool to submit a ticket – but should the API status be enabled? The Printful API is actually a part of an app.

    My store was working great and one day it just quit, and I do not remember if there was any significant changes made…Plus, I am a complete noob at this….drinking from a firehose everyday trying to learn. Error logs seem sporadic – for example, when my site was showing connected, I was getting a common reoccurring error code in logs for Printful :

    2024-06-09T05:38:47+00:00?Error?Array([request] => Array([timeout] => 10[user-agent] => Printful WooCommerce Plugin 2.2.7 (WP 6.5.4 + WC 8.9.2)[method] => GET[headers] => Array([Authorization] => Bearer kTmM1RyENodIbedWAgCkw5lBOG2q0ntowM4LHaZj)[body] =>[path] =>?https://api.printful.com/store)[results] => Array([code] => 401[result] => The access token store is invalid.[error] => Array([reason] => Unauthorized[message] => The access token store is invalid.)))

    However, store broke tonight, and no error logs?

    Current Woo Commerce Logs below: 

    WordPress Environment<br><br>WordPress address (URL): https://bigbabygorillabear.com<br>Site address (URL): https://bigbabygorillabear.com<br>WC Version: 8.9.3<br>REST API Version: ? 8.9.3<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.5.4<br>WP Multisite: –<br>WP Memory Limit: 3 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.1.27<br>PHP Post Max Size: 3 GB<br>PHP Time Limit: 480<br>PHP Max Input Vars: 5000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.7-MariaDB-cll-lve<br>Max Upload Size: 3 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? 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Page not set Theme<br><br>Name: Astra<br>Version: 4.7.0<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? 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Next scheduled: 2024-06-13 01:44:34 +00:00<br>Options: ?<br>Notes: 60<br>Onboarding: completed Action Scheduler<br><br>Complete: 12<br>Oldest: 2024-06-12 01:44:36 +0000<br>Newest: 2024-06-13 01:29:55 +0000<br><br>Failed: 1<br>Oldest: 2024-06-12 01:48:06 +0000<br>Newest: 2024-06-12 01:48:06 +0000<br><br>Pending: 4<br>Oldest: 2024-06-13 01:44:55 +0000<br>Newest: 2024-06-13 03:15:11 +0000 Status report information<br><br>Generated at: 2024-06-13 01:32:14 +00:00<br>



    Thanks all!

    The freaking new guy! ??

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi there @mikeyn24,

    Thanks for reaching out.

    I understand about the issues you’re experiencing with the Printful API. I understand how frustrating this can be, especially when you’ve tried so many different solutions.

    Looking at your description, it looks like the issue is with the Printful API. May I ask, were you able to reach out to the Printful support by any chance to hear what they have to say? If not, I recommend reaching out to them first, as they stand a better chance at providing a way forward.

    Thread Starter mikeyn24

    (@mikeyn24)

    Hi ckadenge. Thanks for the response!

    I did reach out to them and in my opinion, they just give standard answers (disable plugins, check with your host for resources, etc.), and point me to everyone else. I have followed all of their advice. I guess I just want to make certain that in the WooCommerce settings – – – should the status of the API be blank? (API Enabled: –) Or should it show active, checkmark, etc.?

    I am moving my products to Printify and hopefully I do not experience any issues with their WooCommerce plugin. Thanks again.

    Thread Starter mikeyn24

    (@mikeyn24)

    I ended up rebuilding the site from scratch. One thing I noticed (and what I beleive may have been the main issue with my website) was that I had installed a Starter Theme along with Astra Pro. However, I thought I no longer needed the Starter Theme plugin. This plugin came with a few other plugins also…and i thought I noticed some wording that mentioned these were needed for the theme. So when I rebuilt my site, I left these plugins active and keep them updated. I am guessing this was at leas part of the problem…(?). Not 100% certain. Anyhow, hope this helps someone in the future.

    I still have random issues with Printful, so I switched over to Printify (which has its own issues with loading up every mockup variant and color for every product!) Good luck all!

    Hey, @mikeyn24!

    I’m glad to hear you were able to solve the main issue.

    Thank you for sharing your findings here and contributing to the WooCommerce Community. This might help other users in the future.

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    @mikeyn24 so the only solution was to rebuild the site???

    I’m having all sorts of publishing errors with printify now and customer service is useless.

    Hi @julialucio,

    I’m having all sorts of publishing errors with printify now and customer service is useless.

    Sorry to hear about the issues you’re facing with Printify. As this is a third-party plugin, I’m afraid our support is limited as this is out of our support scope.

    I wish I could help more.

    Thread Starter mikeyn24

    (@mikeyn24)

    @julialucio, this was for issues with Printful. I think it was a combination of issues. First, I think I needed some plugins that I deleted (for my theme). Second, Rebuilding the site was the best way to eliminate everything for me personally. Since I am new, it made the most sense aside from spending a bunch of money for someone who may or may not solve the issue. I have some weird issues with Printify also, but so far everything is working. Sorry I cannot help more. Good Luck!

Viewing 7 replies - 1 through 7 (of 7 total)
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