Store Not Connected Error?
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Hello all,
I have been troubleshooting an API issue with Printful and WooCommerce for over 3 weeks now. I am really at my wits end here…at every turn, I am stumped or some other problem occurs. I feel as if my site has gremlins!
For reference, I have Hostinger Cloud Startup plan.
I have deactivated plugins, added plugins (including ImageMagick Engine), optimized my site, changed themes to (twenty twenty four, and a few others), restored to a prior point in time, completely started over (recently) by deleting all my files, and now I am beginnning to build it back again from scratch! I had deactivated Hostinger CDN, used the following code in htaccess (on the old site) to disable Mod security :
SecFilterEngine Off
SecFilterScanPOST OffNothing seems to work consistently.
Anyways, when I came over here to finally ask for help, I get the following error when I try and submit a ticket:I go to my store, and this is how it looks (looks connected)…
So, I went to check WooCommerce API status in WordPress, and I see the API enabled doesn’t say yes or no or have a check mark…
This makes me think that the API issue is something with my setup in Woo or WordPress. I realize that I can bypass the AI tool to submit a ticket – but should the API status be enabled? The Printful API is actually a part of an app.
My store was working great and one day it just quit, and I do not remember if there was any significant changes made…Plus, I am a complete noob at this….drinking from a firehose everyday trying to learn. Error logs seem sporadic – for example, when my site was showing connected, I was getting a common reoccurring error code in logs for Printful :
2024-06-09T05:38:47+00:00?Error?Array([request] => Array([timeout] => 10[user-agent] => Printful WooCommerce Plugin 2.2.7 (WP 6.5.4 + WC 8.9.2)[method] => GET[headers] => Array([Authorization] => Bearer kTmM1RyENodIbedWAgCkw5lBOG2q0ntowM4LHaZj)[body] =>[path] =>?https://api.printful.com/store)[results] => Array([code] => 401[result] => The access token store is invalid.[error] => Array([reason] => Unauthorized[message] => The access token store is invalid.)))
However, store broke tonight, and no error logs?
Current Woo Commerce Logs below:WordPress Environment<br><br>WordPress address (URL): https://bigbabygorillabear.com<br>Site address (URL): https://bigbabygorillabear.com<br>WC Version: 8.9.3<br>REST API Version: ? 8.9.3<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.5.4<br>WP Multisite: –<br>WP Memory Limit: 3 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: ? Server Environment<br><br>Server Info: LiteSpeed<br>PHP Version: 8.1.27<br>PHP Post Max Size: 3 GB<br>PHP Time Limit: 480<br>PHP Max Input Vars: 5000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 10.11.7-MariaDB-cll-lve<br>Max Upload Size: 3 GB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 8.9.3<br>WC Database Prefix: wp_<br>Total Database Size: 9.12MB<br>Database Data Size: 6.84MB<br>Database Index Size: 2.28MB<br>wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_aioseo_cache: Data: 0.03MB + Index: 0.03MB + Engine InnoDB<br>wp_aioseo_crawl_cleanup_blocked_args: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_aioseo_crawl_cleanup_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Engine InnoDB<br>wp_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_bv_activities_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_bv_fw_requests: Data: 0.09MB + Index: 0.00MB + Engine InnoDB<br>wp_bv_ip_store: Data: 0.34MB + Index: 0.27MB + Engine InnoDB<br>wp_bv_lp_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_litespeed_url_file: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_options: Data: 5.05MB + Index: 0.08MB + Engine InnoDB<br>wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_posts: Data: 0.11MB + Index: 0.06MB + Engine InnoDB<br>wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts<br><br>attachment: 5<br>customize_changeset: 4<br>elementor_library: 1<br>nav_menu_item: 12<br>page: 7<br>post: 2<br>revision: 1<br>wp_global_styles: 1<br>wp_navigation: 1 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (9)<br><br>All in One SEO: by All in One SEO Team – 4.6.4<br>Astra Pro: by Brainstorm Force – 4.7.0<br>Elementor: by Elementor.com – 3.21.8<br>Hostinger AI: by Hostinger – 2.0.3<br>Hostinger Easy Onboarding: by Hostinger – 2.0.1<br>Hostinger Tools: by Hostinger – 3.0.0<br>LiteSpeed Cache: by LiteSpeed Technologies – 6.2.0.1<br>Printful Integration for WooCommerce: by Printful – 2.2.7<br>WooCommerce: by Automattic – 8.9.3 Inactive Plugins (1)<br><br>MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.56 Dropin Plugins ()<br><br>object-cache.php: object-cache.php Settings<br><br>API Enabled: –<br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 12 KB WC Pages<br><br>Shop base: #6 - /shop/<br>Cart: #7 - /cart/<br>Checkout: #8 - /checkout/<br>My account: #9 - /my-account/<br>Terms and conditions: ? Page not set Theme<br><br>Name: Astra<br>Version: 4.7.0<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ? Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>product-pre-publish-modal<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br><br>Disabled Features: minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field<br>launch-your-store<br><br>Daily Cron: ? Next scheduled: 2024-06-13 01:44:34 +00:00<br>Options: ?<br>Notes: 60<br>Onboarding: completed Action Scheduler<br><br>Complete: 12<br>Oldest: 2024-06-12 01:44:36 +0000<br>Newest: 2024-06-13 01:29:55 +0000<br><br>Failed: 1<br>Oldest: 2024-06-12 01:48:06 +0000<br>Newest: 2024-06-12 01:48:06 +0000<br><br>Pending: 4<br>Oldest: 2024-06-13 01:44:55 +0000<br>Newest: 2024-06-13 03:15:11 +0000 Status report information<br><br>Generated at: 2024-06-13 01:32:14 +00:00<br>
Thanks all!
The freaking new guy! ??The page I need help with: [log in to see the link]
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