Hello @kotovta,
Thank you for reaching our support! I hope that we’ll be able to provide you with a satisfactory answer below:
When it comes to the database of your website, the only data that LiveChat plugin stores is the data related to your LiveChat account, like your license number. When it comes to any data related to your customers, all of those are stored directly at LiveChat, where only you (and other members of your LiveChat account) have access to it. If you’d like to learn more on how LiveChat handles security, click here check out our official Legal section!
Also, answering your second question:
Yes, I can confirm that, in order to properly work on your website, LiveChat facilitates cookies. Cookies allow us to quickly confirm the identity of your visitors, giving you the possibility to personalize the LiveChat experience for each of the customer browsing through your website. For example, with the use of cookies LiveChat can detect whether a customer visiting your website is a new or a returning one, giving you the option to create personalized greetings that will engage only those customers who are visting your website for the first time. Also, if you’d like to learn more about what other data are stored in LiveChat cookies and how we handle them, don’t hesitate to check out our official Privacy Policy document, available here.
@kotovta, I hope that we were able to help! In case of any additional questions, please don’t hesitate to ask and we will do our best to clear any doubts.
