Store credits being reimbursed on failed payment

  • Resolved Jesse Sugden

    (@jeswd)


    5 days, 4 hours ago

    Hi,

    When payment of an order fails in checkout, the store credits that are applied to the order get reimbursed, but the order total still has the discount applied. If the customer then successfully pays for the order, then the discount is still applied, and the credits are not deducted from their account.
    Is this behaviour that you have seen happen with the plugin before?
    I have both the free and premium version installed. The payment plugin is Woocommerce Square.
    I have also had instances in the most recent version of the free plugin where the store credit is applied twice for failed orders that then get successfully paid. This seems to be due to the reimbursement of the credits, and possibly the customer then being able to re-apply the reimbursed credit while the first discount has already been applied.

    • This topic was modified 5 days, 3 hours ago by Jesse Sugden.
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