Store credit not applied

Hi @dabesa ,

Based on the screenshot I assume it’s based on the order summary? If so, I believe the customer is using a regular coupon instead of store credits.

On the order summary, it should look like this: https://prnt.sc/00PGlePmnO4g

If it’s the regular checkout then it shouldn’t say Coupon: store credit but say something like Store Credit Discount

https://prnt.sc/tMrHS6Ovw5eS

From the image, it seems to be a regular coupon that’s not discounting anything, it also further supports this as it states the word Coupon. Can you please go through your coupons and see if there’s a coupon code for store credits?

Also, you can head over to Coupons > Store Credits and view the customer to double-check that store credits have been used: https://prnt.sc/qpraEZCgQGKL

If there are no regular coupons under the name, try doing a basic debug: How To Conduct A Basic Debug For Advanced Coupons – Advanced Coupons (advancedcouponsplugin.com)

• This reply was modified 1 year, 9 months ago by Jeff Alvarez.

Hi Jeff,

The screenshot was from the checkout, I verified today that there’s no store credit being applied.

I made a video to show you exactly what happens:

https://watch.screencastify.com/v/8GNDp4xWYu4vS3EYgMrz

Thanks!

Hi @dabesa ,

I’d suggest running a basic debug to check for conflicts, you can easily check this by disabling all other plugins excluding Advanced Coupons & Woocommerce, while at it also trying temporarily changing themes to the storefront or 2021 theme. You could also try re-installing our plugin.

In most cases, if the store credits do not apply it’s likely a conflict somewhere.

Generally, store credits should be shown like this when applied: https://www.loom.com/share/d0c1f1f3d6a449b495b3f37cf7bd0602