Store Connection Not Working

Hi,

I understand you are receiving the error Invalid authentication key when connecting WooCommerce to ShipStation.

For connection issues, please refer to this ShipStation documentation:

• Troubleshoot New Store Connection Issues

Can you please try again after rechecking the setup as explained in this documentation?

• https://woocommerce.com/document/shipstation-for-woocommerce/#sign-up-with-shipstation

Let us know if there are any questions.

Hello, I’ve tried all of these steps.

Also tried issuing new auth key, and still no fix

Hi,

Thanks for letting me know.

Some users have reported that after disconnecting and reconnecting with a new authentication key it works, can you please check if this is applicable to your case? As an example, please refer to:

https://woocommerce.com/document/shipstation-for-woocommerce/#how-to-change-the-authentication-key

Let us know if there are any questions.

Hi Igor,

As noted in my last reply, unfortunately reconnecting with a new authentication key did not work.

Hi,

I understand what you are saying.

To further investigate this case, can you please share a copy of your site’s System Status Report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Best.

Wouldn’t let me paste whole thing in here – please see below:

https://shrib.com/#Tiana-GwQy4Z

Hi @selectsmokes1

Thanks for sharing the System Status Report above.

Can you please also share the fatal error logs (if any) under WooCommerce > Status > Logs?

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

https://gist.github.com/select10001/190cf4b20ef105264cf8c71e14db68d5

Hi,

Thanks for sending the error log.

Please try again after doing the following: Temporarily switch your theme to Storefront, and disabling all other plugins except WooCommerce and ShipStation? Then you can?disconnect ShipStation, clear auth key, reactivate plugin and do setup again. Does that make a difference?

If the issue is not present, it means there was a conflict, and you can switch back the theme to the original one, and then reactivate the rest of the plugins one by one until you find the cause of the issue.

More info: https://woocommerce.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

Hi @selectsmokes1 ,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

Cheers!