Store and dashboard vanished

  • Resolved jude306

    (@jude306)


    4 years, 7 months ago

    Help!
    My customer just contacted me to say that they can’t access their Woo Commerce dashboard via WP admin. Having checked the dashboard the link to Woo has disappeared along with the Wordfence plugin. The Woo files are still there I checked via ftp, but Wordfence folder is also empty. Any suggestions on how to restore the shop?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Have you checked that WooCommerce plugin is active? Did this start to happen after updating any plugins? Are there any fatal errors showing in the server error logs?

    Thread Starter jude306

    (@jude306)

    Hi RK,
    There was an update to Woo I believe and I think it must have been that which caused the link to disappear on the dashboard and also the front end shop. I restored using a backup and changed all passwords as a precautionary measure. It seems to be working fine again now but I haven’t updated Woo, will wait for another update and test it first.
    Thank you for your interest.
    J

Viewing 2 replies - 1 through 2 (of 2 total)
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