Stopped working since Aug 29

  • Resolved Suzy LeeLo

    (@cognizance42)


    1 month, 3 weeks ago

    The plugin stopped working. August 28th is the last time it looks to have fired the pinterest tag and reported data on Pinterest’s side. I am using Version 1.4.10 of the plugin currently. Pinterest is telling me I will lose my verified merchant status if this is not fixed. Please advise on how to trouble shoot and get this working again.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello Suzy LeeLo,

    Thank you for contacting WooCommerce support.

    Could you please navigate to Marketing > Pinterest, then go to the Connection tab, and share a screenshot of that page? This will help me better understand your current setup.

    Additionally, have you tried reconnecting Pinterest to your WooCommerce store?
    Sometimes a simple reconnection can resolve issues like this.

    Looking forward to your response. ??

    Thread Starter Suzy LeeLo

    (@cognizance42)

    Wow that was an easy fix! I couldn’t find the pinterest settings but you helped me find that my catalog was no longer connected to Pinterest. It appears to be reconnected and sending data via the pinterest tag again.

    Thank you for your help figuring this out.

    Hey @cognizance42 ,

    Glad to hear that Zubair was able to help point you in the right direction here. ??

    Since this is resolved, feel free to?create a new topic if you need any further help!

    Cheers!

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