Stopped working on new host
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Hi, thank you for the awesome importer. We found it two weeks ago on 4/17/2024 and immediately signed up. It is exactly what we have been looking for to import our own products to Woo, and is now a must have for us.
At the time we signed up, I could not find the companion plugin for WP and the Chrome extension alone worked ok.
We moved to a new host and now the extension stopped creating products. It will import the images and nothing else on new products.
However, previously imported products will create a duplicate product if imported again.
All the requirements are met on the server, there is no security issue. We have gone over every possible issue with the hosting team but still nothing makes a difference.
I have since installed the plugin in hope it would fix it but no change. It imports images but nothing else. The error we get when we try to import is “There has been a critical error…”
This should not happen since we have all required resources according to your help files. It never happened before either.
Iconv, Dom and Curl are all enabled.
The shop and Chrome extension are connected, it looks fine, just checked.
The API key is correct.
We have tried everything we could think of to make it work again but nothing has worked out.
We do hope someone from the team will reply with help. This is an amazing tool.
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