Stopped working after upgrade, poor support

  • bennienaude

    (@bennienaude)


    7 years ago

    This plugin stopped working after an upgrade, i.e. my popups no longer popped up.

    Damian suggested that I re-install an older version, which I did – still no success.

    Then he suggested some additional code that I have to go put in to every instance of code that calls a popup which is absurd as it used to work fine.

    Oh yes, and that was when Damian stopped responding to my emails.

Viewing 1 replies (of 1 total)
  • Plugin Author Damian

    (@timersys)

    Hi Bennie,
    Sorry for missing your last email but I think it’s a bit unfair from you and let me explain why.

    – You were using a very old version of the core plugin.
    – You did upgrade and the plugin broke because your premium version was also out of date because your license was expired while ago.
    – While your license was expired and you were supposed to not get support I did answer anyway ALL of your emails instead of sending you to the non premium users forums like everyone else.
    – When I did tell you to downgrade to latest version plugin that it’s working you answered that the code to show popup were not working. But I explained that’s the way Popups code works on new versions.

    In Your last email you ask once again why is not working so I will reply in here once more. The plugin new version may use a different code, the ones you showed not even sound familiar to me.
    If you don’t want to change the codes like I explained all you need to do is revert your both versions to the number that worked for you.
    If you need help with that, go and open a support thread in the forums and I will help like I always do.

Viewing 1 replies (of 1 total)
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