Stopped Working after updating WP 5.3.1

Hi @umeshnevase,

Just did a quick test – and it seems to work fine with our test setup.

Are you able to provide me with some additional information:
– What happens when the shortcode is added in content? Is the shortcode just outputted or nothing outputted at all?
– Can you provide a link to the website where you are using Cookiebot?

Regards,
Johan

@phpgeekdk

https://www.temporary-url.com/E6B7B
on clicking Here in the content (end of the page), was asking me to ‘Change your consent’ or Withdraw your consent

But now it is not working

• This reply was modified 4 years, 11 months ago by Umesh Nevase.
• This reply was modified 4 years, 11 months ago by Umesh Nevase.
• This reply was modified 4 years, 11 months ago by Umesh Nevase.

@umeshnevase

Okay – now I think I know what the problem.

I works fine for me (and probably all your visitors). However – in the latest version of the Cookiebot WordPress Plugin we removed the consent banner from logged in users with “Edit Themes” capability. We did that, because Cookiebot in some cases conflicted with alternative editors like Divi and Elementor.

Can you please check if it work when you not logged into to WordPress?

Right now all users with “Edit Themes” capabilities automatic accepts all cookie types.

/Johan

@phpgeekdk

I’ve checked in incognito mode without logged in user. I’ve also checked on other browsers and my plugin is not updated to the latest. I was going to update but the issue arose.

Did you check the URL in incognito? Is it working for you on clicking here link? I’ve checked on other browser, The hide and show for dialogue, but the links for Change your consent and Withdraw your consent are hidden

@umeshnevase

Okay – so far I have not been able to reproduce the error. Can you provide me with som additional details about what browser you are using – and the OS you are running?

I just captured a screencast of withdraw consent and change consent on your site.
https://drive.google.com/file/d/1ZJWonF0ejedWSTpw4KAOe649itrau_wa/view

Can you confirm it is the actions I do in the above video that doesn’t work for you?

@phpgeekdk

Thank you for your screencast. You are doing the correct action.
It doesn’t work for Chrome. Sometimes it works on firefox, but sometimes not. I’m using macOS Mojave 10.14.6.

I think the issue with cookie bot js loading, sometimes it loads sometimes not.

Please check below urls for screencast:

on Firefox: the consent and withdraw consent URL’s are hidden,
Firefox: https://drive.google.com/file/d/1ISywiQ_5RA4UBQO2vgKo2TIoJd15s3dz/view?usp=sharing

on Chrome the whole container is hidden.
Chrome: https://drive.google.com/file/d/10BrmSY1BMgZHKJTCNMlbPblbGwiypP13/view?usp=sharing

@phpgeekdk Did you get any chance to check the screencasts? I waiting for your reply.

• This reply was modified 4 years, 11 months ago by Umesh Nevase.

@umeshnevase
Yes… It seems not to be related to the WordPress plugin… but might be related to Cookiebot core…

The problem seems to occur because you add some custom Javascript. We have not yet found an solution (or reason) for the behavior. But I will get back to you as soon as I have any updates.

/Johan

@phpgeekdk
Do you get any chance to check? still facing the problem