Stopped sending New Post notification

  • Resolved jchopkins

    (@jchopkins)


    1 year, 11 months ago

    A new posting did not trigger the Campaign cron job. My last posting, on 10 December worked fine and and I’ve not made any changes to my platform. I’m using the default WP Mail. After that posting didn’t work, I created an all-new posting to make sure there was no duplication, and that one did not work either. I have been using the plugin for a couple years with only a few minor issues, so it is unclear what is happening.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • I just posted a new campaign, and everything works like normal, also the notification. All are the latest version. So, I think something other than the plugin caused it. In the past, automatic updates of plugins caused troubles on my site. Maybe that could be a reason?

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @jchopkins ,

    Thanks for reaching out to us! 

    To understand what is causing the issue. Could you please check the following points and let me know your thoughts on them?

    1) Please check and confirm that are you receiving the test email or not.

    2) If the test email is received then, could you please tell us what happened when you published the last post?

    Do you see any report with the status ‘In Queue‘ on the Report screen? If yes, you can click on the Send link and see if the emails are being sent out or not.

    If the status is completed, please check if you have received the email in your inbox, or spam folder.

    Waiting for your response!

    Happy to help!

    Thread Starter jchopkins

    (@jchopkins)

    Yes, I got a test email successfully. When I published my last post *nothing* happened although the “New Post Published” campaign was activated. Nothing showed up under “Reports”. I tried making a totally new posting, as well as a duplicate posting, neither worked. A previous post on 10 December worked fine. And I had not changed any settings.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello?@jchopkins ,

    Thanks for sharing the test result with us. I will need some more information to understand the issue and your inquiry.

    We have a private support channel here. Could you please reach out to us there? Further communication will continue there.

    Please mention this thread URL while contacting us.

    Let us know if you have any further queries.

    Happy to support you!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @okoth1,

    Thanks for sharing your experience with us!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello?@jchopkins ,

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Waiting for your confirmation.

    Thank you!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello?@jchopkins ,

    We haven’t heard from you in a while. We hope our previous replies were helpful in resolving your issues.

    I am closing this thread for now. Feel free to reopen it in case if you are still having the issue with the latest version of the plugin.

    Also if you have any other queries, you can open a new thread from here. We will be happy to assist you further.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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