Stopped receiving new order emails at one email address

  • Resolved jsmbizhack

    (@jsmbizhack)


    4 years, 2 months ago

    Until recently it was all working fine, but suddenly I stopped receiving new order emails at one email address that btw is working properly. It’s not in spam or trash. Sometimes it does work but sometimes not. All while the other email address does receive all emails. What is the issue?

    • This topic was modified 4 years, 2 months ago by jsmbizhack.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Senff

    (@senff)

    Hey @jsmbizhack,

    If your site is sending out all other emails without any problems, it’s likely that the issue is on the receiving end.

    What I would suggest is to double-check if the emails are actually being sent (and not received), or if they are not being sent to begin with. You can find a quick guide for that, using a plugin called WP Mail Logging, right here:
    https://docs.woocommerce.com/document/email-faq/#section-4

    If?WP Mail Logging?shows the email being sent, but it’s not received, that means that the issue is not with WordPress/WooCommerce, and it could be with the SMTP provider, or your webhost, or on the receiver’s end. You will need to troubleshoot with your SMTP provider and your host.

    If?WP Mail Logging shows the email as not being sent at all, you will see an error message as well, which could point you in the right direction and give you some information about what might be wrong.

    A full troubleshooting guide for email issues can be found here:
    https://docs.woocommerce.com/document/email-faq/

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @jsmbizhack

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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