Stopped counting stats

Hi @essmeier,

The problem is that whenever WPP attempts to update the views count of your products WP’s REST API responds with a 403 Forbidden status and the message “Cookie nonce is invalid.”

This usually means that:

1. You’re using a caching plugin on your site.
2. Your caching plugin is set to regenerate its cache long after WP Nonces expire (nonces’ lifetime is roughly ~24 hours).

If you are indeed using a caching plugin then either of the following solutions will solve the problem:

• Have your caching plugin regenerate its cache every 24 hours (or less) to make sure that WPP can use valid/non-expired nonces when sending requests to your site’s REST API, or
• Have your WP Nonces last at least as long as your site’s cache (example and documentation).

I’m not using a dedicated caching plugin, as I’ve had problems with them on this site.

I do have Jetpack installed, as my shopping cart system (Woocommerce) seems to require it. As far as I know, Jetpack only caches images.

I’m also using Cloudflare, which I believe has a cache life of 2 hours for the plan I”m using.

Just not sure what, if anything, I need to adjust there.

I’ll try turning off the Jetpack Site Accelerator and see if that helps.

Turning off Jetpack Site Accelerator made no difference.

I did see that Woocommerce allows me to generate a Rest API key for third-party applications, but I don’t know if that applies here, or what I would do with it.

No idea to be honest. I don’t think that will make a difference since WPP uses its own REST API endpoints to send/request data from your site. I think that that mostly applies to plugins/services fetching/pushing data directly from/to WC’s REST API endpoints.

If you have a staging/development version of your website, try disabling all of your plugins (except for WPP and maybe WC), then visit one of your products. If everything went fine, you should see your visit reflected on WPP’s Stats dashboard right away. If that’s the case, then one of your plugins may be causing the issue. Otherwise you may also try switching to a different theme for a moment (eg. Storefront) and repeat the process.

Woocommerce is the problem.

There was a recent update to Woocommerce that had massive changes, so I thought I would look there first.

Current version of Woocommerce is 3.6.2. I reverted to 3.5.8 and WPP is working again.

Apparently, the current version of Woocommerce (3.6 or greater) is the source of the conflict.

Reverting to an old version of Woo fixes the problem…temporarily. As I have a retail site, I sort of need to keep Woocommerce current. Having WPP also working would be nice.

I hope you can find a fix for this. Thanks for the help!

Alright, that’s a good starting point although if WC is the issue then chances are the fix is on their side. I’ll run some tests and get back to you later.

Alright, just set up a demo shop on my local server using the latest version of everything and WPP can track visits to products just fine:

Setup:

• WordPress 5.1.1
• Active plugins: Jetpack by WordPress.com 7.2.1, WooCommerce 3.6.2, WooCommerce PayPal Checkout Gateway 1.6.11, WooCommerce Services 1.19.0, WooCommerce Stripe Gateway 4.1.16, WordPress Popular Posts 4.2.2.

So I’m not sure WC is to blame here.

Oddly enough, I just checked one of your products and WPP was able to register my visit normally:

WPP started working again on my site when I reverted Woocommerce to version 3.5.8.

I just tested it again, and it was working.

Then I upgraded Woocommerce to 3.6.2 again.

Now it no longer appears to be working.

Something’s changed though:

Check your error log and paste its contents somewhere so I can check (eg. pastebin).

I have also been testing a new version of another plugin – Advanced Dynamic Pricing for Woocommerce Pro, and there are error messages in the log that reflect that.

The problems with WPP started before I made changes to that other plugin, and I have since (as of ten minutes ago) reverted to the version of that plugin that I was using a month ago when everything worked.

Still not working.

Last two weeks of my error log are here:

https://pastebin.com/AJzJYDiG

Unfortunately the log doesn’t provide anything useful (to me at least). All I saw there were a few PHP notice/error messages coming from the Advanced Dynamic Pricing for Woocommerce Pro plugin.

I didn’t see anything there, either.

I just reverted Woocommerce to version 3.5.8. WPP is working again.

Hector,

When you tested WPP with Woocommerce 3.6.2, were you using a fresh (never before installed) version of Woocommerce?

As I’ve mentioned, I’ve upgraded that plugin a number of times, most recently from 3.5.8 to 3.6.2, and there were literally hundreds of changes in that upgrade.

It makes me wonder if there isn’t something going on with my installation that’s affecting WPP that isn’t present in yours.

Yep, fresh setup of everything. Didn’t even touch the settings (did the entire WC setup thing but that was it.)

That’s what I suspected. It seems to have something to do with the upgraded version of Woocommerce, rather than the current version of the software itself.

When I revert to Woocommerce 3.5.8, WPP works. When I upgrade to 3.6.2, it doesn’t. If I revert again, it works again. If I upgrade again, WPP quits working.

It’s repeatable.

Is this an issue for the Woocommerce people? Don’t really know what to do here.